Retail Sales Supervisor, Sandro - Paris, Meatpacking District

SMCP North America; New York (NY); On-site; USD 32,000 - 37,000; Full time

Benefits offered by this job

50% shopping discount

Seasonal wardrobe offering

Cell phone contribution

Health plan

401(k)

Paid time off

Parental leave

Pet benefits

Job summary

SMCP North America in New York City is seeking a Sales Supervisor to lead a boutique team and deliver a first-class client experience. You will coach sales associates, model brand standards, and drive personal and store performance through teamwork and exceptional service.

You’ll develop client relationships, assist styling, and mentor staff to meet KPIs while ensuring operational efficiency. The role offers competitive hourly pay, staff discounts, and a collaborative, fashion‑forward

Qualifications

• 1+ years of service experience in retail.
• Some prior supervisory experience in a retail setting is preferred.
• Passion for fashion and customer service with a luxury mindset.
• Strong communication and teamwork skills.

Responsibilities

• Lead the sales team by example to deliver exceptional client service.
• Coach and mentor sales associates to improve selling skills and product knowledge.
• Act as go-to leader in the absence of store management and ensure daily operations run smoothly.
• Build and maintain strong client relationships to foster loyalty and repeat business.
• Drive store performance, meet KPIs, and support inventory and back‑of‑house tasks.

Skills

Retail experience

Supervisory experience

Customer service oriented

Communication skills

Job description

SMCP - Sandro, Maje, Claudie Pierlot

FT Sales Supervisor at SMCP (Sandro & Maje)

Location: SANDRO Paris, Meatpacking District

At SMCP, We Style Happiness at Work—Lead with Passion and Purpose!

Why SMCP:

SMCP is more than just a fashion house—it's a forward-thinking company where innovation and sustainability come together. As we continue to lead the accessible luxury market, we focus on growth, stability, and prioritizing internal mobility for our people. With a dedicated senior leadership team guiding us, we offer a culture that fosters creativity, engagement, and meaningful career opportunities. Our collections from Sandro and Maje blend timeless Parisian style with a contemporary edge, allowing individuals to express their unique personality through fashion. Joining SMCP means becoming part of an evolving story, where passion, creativity, and sustainability are at the forefront. Together, we will continue shaping the future of fashion with a strong foundation of growth, stability, and engagement.

To learn more about our global presence and values, visit our website at SMCP Global .

At SMCP, We Style Happiness at Work—Lead with Passion and Purpose!

As a Sales Supervisor , you’ll play a crucial role in delivering an exceptional client experience while leading and inspiring your team to achieve excellence. You’ll build strong, lasting relationships with clients, setting the standard for personalized, authentic service. Your passion for fashion and customer care will be evident as you assist with styling clients and guiding them through a seamless, memorable shopping experience.

In this role, you’ll help reinforce our branded customer service experience and lead your team in executing key sales and service initiatives. You’ll educate customers about our products, assist them in finding the perfect selections, and ensure each interaction leaves them with an exceptional experience that encourages loyalty.

Beyond driving sales and customer satisfaction, you’ll take on a leadership role in the store, mentoring and coaching sales associates to foster a positive, motivating work environment. By supporting operational efficiency and modeling behaviors that build lasting client relationships, you’ll help your team grow professionally while exceeding performance expectations.

What You’ll Do:

Leadership & Team Development

• - Support the sales team by leading with passion and setting high standards for clienteling and exceptional customer service.
• - Coach and mentor sales associates to enhance their selling skills, product knowledge, and customer engagement techniques.
• - Act as a go‑to leader in the absence of store management, ensuring smooth and efficient daily operations.

Client Relationships & Customer Experience

• - Assist in building strong, lasting client relationships, fostering customer loyalty and encouraging repeat business.
• - Ensure the team consistently delivers personalized service while maintaining brand standards in selling techniques, styling expertise, and overall client engagement.

Sales Performance & Goals

• - Help drive store performance by supporting sales initiatives and motivating the team to meet and exceed sales goals and key performance indicators (KPIs).
• - Provide feedback and guidance to ensure individual and team sales targets are achieved.

Operational Support & Store Efficiency

• - Support back‑of‑house operations and day‑to‑day processes to ensure the store runs efficiently and effectively.
• - Assist with inventory management, stock organization, and other operational tasks to enhance the overall store experience.

Who You Are:

• - 1+ years of prior service experience, preferably in a retail environment.
• - Some prior supervisory experience in a retail setting.
• - Passionate about customer service and fashion, with an eye for Parisian chic and luxury retail.
• - Friendly, outgoing, and a natural communicator who thrives in a team environment.
• - A problem solver who is adaptable, organized, and detail‑oriented.
• - A social media presence (preferred but not required).
• - Flexible with scheduling and adaptable to the needs of the business.
• - Interested in a career path in retail management.
• - Flexible availability, including evenings, weekends, and holidays, is required.

Join a Career That Fits Your Life:

At SMCP, we provide more than just a job—we provide a path to grow, thrive, and be part of something exceptional.

Your talent and dedication are rewarded with competitive base hourly pay, individual commission, and sales incentives. With our 50% shopping discount and seasonal wardrobe offering , you’ll always feel confident in the latest collections—because style starts with you. We also provide a cell phone contribution .

We know that balance and well‑being matter. That’s why we provide a voluntary health plan, 401(k) , and paid time off , including holiday pay—plus paid parental leave and pet benefits . You’ll also have access to resources like our Employee Assistance Program (EAP) , which includes personalized guidance, expert care, and mental health support through every stage of life, along with MAVEN Family Planning , providing additional support for family planning and wellness.

Through extensive product knowledge training, industry insights, and the opportunity to participate in our Retail Stylist Program , you’ll refine your expertise, elevate your skills, and make a lasting impact on the client experience. With mentorship and professional development support, plus a dynamic, engaging workplace where your contributions truly matter, you’ll discover a career that’s as fulfilling as it is inspiring.

At SMCP, you’re not just an employee, you’re a valued part of a team that celebrates passion, creativity, and excellence. With a dynamic, engaging workplace and a people‑first culture , you’ll find a career that’s as rewarding as it is inspiring.

NYC COMPENSATION RANGE $23.50 — $27 USD