Retail Sales Supervisor: Lead & Elevate the Team

Steve Madden Ltd.; Orlando (FL); Hybrid; USD 45,847,000 - 48,712,000; Full time

Benefits offered by this job

Medical, Dental, Vision Benefits

Flexible Spending Accounts

Life & Short/Long-Term Disability

401K with Company match after 6 months

Paid time off including vacation, sick

Employee discount 50% off and 40% off

Friends and Family Discount Events

Free shoe every season/quarter

Employee Assistance Program

Employee Referral Program

Job summary

Steve Madden Ltd. seeks a Sales Supervisor to support the management team and oversee day-to-day store operations. You will lead a dynamic team, drive sales targets, and ensure exceptional customer service in a fast-paced retail setting.

The role requires 2–3 years of retail experience, strong organizational and communication skills, and a flexible schedule including weekends and holidays. Benefits include medical, dental, vision, and employee discounts.

Qualifications

• Minimum 2–3 years of retail experience.
• High school diploma or equivalent preferred.
• Excellent organizational skills and ability to coordinate people, resources, and services to address business goals and needs.
• Excellent team-building skills.
• Strong verbal and written communication skills.
• Ability to work a flexible schedule with retail hours, including day, evening, weekends, and/or holidays.

Responsibilities

• Lead, inspire, and motivate the team to achieve sales targets and provide exceptional customer service.
• Assist in training and developing a successful sales team.
• Ensure that all customer service initiatives are in place to address issues quickly and courteously.
• Act as a liaison between customers, sales associates, the Assistant Store Manager, and the Store Manager.
• Communicate effectively with customers, team members, management, and corporate stakeholders.
• Assist in various store operations, including floor moves, merchandising, display maintenance, cleaning duties when necessary, and returning products to inventory as needed.
• Be flexible and occasionally perform work outside of your specific role.

Skills

Retail experience

Team leadership

Organizational skills

Communication skills

Education

High school diploma

Job description

Steve Madden Ltd. seeks a Sales Supervisor to support the management team and oversee day-to-day store operations. You will lead a dynamic team, drive sales targets, and ensure exceptional customer service in a fast-paced retail setting.

The role requires 2–3 years of retail experience, strong organizational and communication skills, and a flexible schedule including weekends and holidays. Benefits include medical, dental, vision, and employee discounts.