Retail Sales Staff-Member Shop-Part Time

Pinehurst Resort; Pinehurst (NC); On-site; USD 17,000 - 22,000; Full time

Job summary

Pinehurst Resort is seeking a retail associate for our shop to assist guests with merchandise selections and purchases while keeping the shop clean and organized.

Responsibilities include greeting customers, upselling, processing sales at the POS, and supporting golf staff as needed. Must be able to work nights, weekends, and holidays in a fast-paced environment.

Qualifications

• High school diploma or GED is required.
• Minimum six months related experience or equivalent combination of education and experience.

Responsibilities

• Greet guests within 30 seconds of entering the shop and connect with them.
• Ask open-ended questions to determine needs.
• Show options based on gathered information that meet customer needs.
• Build the sale by suggesting complimentary items.
• Assist golf staff in checking in golfers when needed.
• Ability to work nights, weekends and holidays.
• Participate in department training, vendor seminars, and sales contests.
• Be proficient in the use of the POS system.
• Execute opening and closing procedures.
• Maintain a clean, neat, and easy-to-shop environment.
• Participate in period end inventories.
• Cross-train in all retail shops.
• Participate in Member Appreciation events, Live after 5 events, wine walks, Demo days, etc.
• Communicate with manager on products to fill from warehouse.
• Build rapport with members.

Skills

Greet guests quickly

Ask open-ended questions

Upsell / build sale

POS system proficiency

Retail sales knowledge

Education

High school diploma or GED

Tools

POS system

Job description

Culture

Join a team that's been welcoming guests for more than a century. At Pinehurst our Culture is critical to delivering a consistent guest, member and employee experience. Our Purpose is, “As the Cradle of American Golf, we honor timeless traditions and inspire legendary stories, one smile, one round, one moment at a time.” Our Values are; Genuine Hospitality, Be Trustworthy, Good Stewards and Inspired Innovation. If you’re seeking a heartfelt workplace then Pinehurst is the place for you. Every role contributes to upholding our treasured culture, performs their job duties consistently and handles other job duties as assigned in our ever-changing environment.

Culture

Join a team that's been welcoming guests for more than a century. At Pinehurst our Culture is critical to delivering a consistent guest, member and employee experience. Our Purpose is, “As the Cradle of American Golf, we honor timeless traditions and inspire legendary stories, one smile, one round, one moment at a time.” Our Values are; Genuine Hospitality, Be Trustworthy, Good Stewards and Inspired Innovation. If you’re seeking a heartfelt workplace then Pinehurst is the place for you. Every role contributes to upholding our treasured culture, performs their job duties consistently and handles other job duties as assigned in our ever-changing environment.

Summary

The primary purpose of this position is to assist all customers with selection and purchase of merchandise and to maintain a clean, neat, and organized shop.

EDUCATION And/or EXPERIENCE

High school diploma or general education degree (GED); and a minimum of six months related experience; or an equivalent combination of education and experience.

Essential Duties And Responsibilities

• Greet guests within 30 seconds of them entering the shop and make a connection with them.
• Ask open ended questions to determine their needs.
• Show them options based on the information gathered that are appropriate to their needs.
• Build the sale by suggesting complimentary items.
• Assist golf staff in checking in golfers when needed.
• Ability to work nights, weekends and holidays.
• Participate in department training, vendor seminars, and sales contests.
• Be proficient in the use of the POS system.
• Execute opening and closing procedures.
• Participate in basic recovery of the sales floor and adhere to merchandising standards to maintain a clean neat and easy to shop environment.
• Participate in period end inventories.
• Cross train in all retail shops.
• Participate in Member Appreciation events, Live after 5 events, wine walks, Demo days, etc.
• Participate in floor fill in strategy by partnering with the merchant leads.
• Communicate with manager what products need to be filled in from the warehouse.
• Build rapport with members.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee is occasionally required to sit; climb or balance; and stoop, kneel, crouch. The employee must frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, and depth perception.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually quiet.

Pinehurst, LLC reserves the right to transfer any Employee from his/her current job assignment or location to another job assignment or location as needed, either on a temporary or regular basis.