Retail Sales Specialist

Charter Communications; Glendale (AZ); On-site; USD 37,000 - 52,000; Full time

Job summary

Charter Communications is hiring a Retail Sales Specialist to promote Spectrum products in our Glendale store. You will drive sales, deliver excellent customer service, and help customers understand pricing and promotions.

The role emphasizes teamwork, fast-paced performance, and a strong sales mindset. A high school diploma or equivalent is required, with onboarding including product training and policy adherence.

Qualifications

• High school diploma or equivalent.
• Proficiency in cash handling and accurate payment transactions.
• Comfort with personal technology, including mobile devices and basic computer applications.
• Basic math skills.
• Ability to read, write, speak, and understand English; able to prioritize and multitask.
• Familiarity with goal- and incentive-based environments.
• Strong performance in a fast-paced team setting.
• Excellent in-person, phone, and written communication.

Responsibilities

• Promote and sell Spectrum products and services to existing and new customers.
• Deliver outstanding customer care and resolve issues to maintain satisfaction.
• Identify sales opportunities and educate customers to drive conversions.
• Maintain knowledge of pricing, promotions, and visual standards while minimizing losses.
• Contribute to a welcoming store atmosphere and adhere to dress code.

Skills

Cash handling

Tech-savvy

Basic math

English language

Prioritization

Customer service

Interpersonal skills

Sales mindset

Communication

Teamwork

Education

High School Diploma or equivalent

Tools

POS systems

CRM software

Mobile devices

Job description

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

Do you have a passion for connecting with people and driving sales? As a Retail Sales Specialist at Spectrum, you'll be the face of our company, promoting and selling our portfolio of products and services to both existing and new customers. Your role is pivotal in enhancing the customer experience and fostering a culture of exceptional customer care at every store location.

What Our Retail Sales Specialists Enjoy Most About the Role

• Enhancing the customer experience while meeting sales, service, and operational goals.
• Identifying sales opportunities and creating ideal customer experiences through product support and education.
• Building positive customer relationships, effective listening, and overcoming objections, while reselling the value of our products.
• Maintaining knowledge of Spectrum products, pricing, promotions and visual standards, while minimizing product losses.
• Ensuring a welcoming store atmosphere, delivering a clean retail experience, effective communication, policy adherence, issue resolution and participating in training programs.

Working Conditions

• This role requires a flexible schedule, regular attendance, physical demands (lifting up to 35 lbs., prolonged standing) and adherence to Spectrum's dress code in a moderately noisy retail environment.

Required Qualifications

Education

• High School Diploma or equivalent.

Skills & Abilities

• Proficiency in cash handling and accurate payment transactions.
• High comfort level with personal technology, including mobile devices and video platforms and proficiency in computer applications.
• Basic math skills.
• Ability to read, write, speak, and understand English and to prioritize, organize, manage multiple tasks and handle change effectively.
• Familiarity with goal- and incentive-based work environments.
• Strong performance in a fast-paced team environment.
• Effective communication with employees and customers in person, on the phone and in writing.
• Highly effective interpersonal skills for building partnerships across the organization.
• Self-motivated, competitive spirit with a desire to exceed sales goals.
• Positive and professional demeanor, strong attention to detail and problem-solving skills.

Preferred Qualifications

• Knowledge of the latest technology and devices.
• 1-5 years of sales/customer service experience.
• 1-3 years of telecommunications/wireless experience.

Here, our employees don't just have jobs, they're building careers. That's why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.

A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.

The base pay for this position generally is between $18.00 and $25.00. The actual compensation offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location. We comply with local wage minimums and also, certain positions are eligible for additional forms of compensation such as bonuses.

In addition, this position has a commission earnings target starting at $14,819.

Get to Know Us

Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you'll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.

Grow Your Career Here

We're committed to growing a workforce that reflects the customers and communities we serve - providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.