Retail Sales Representative, Metro by T-Mobile (Springfield – State St)

EDGELINK INC; Springfield (MA); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Paid training

Coaching

Career advancement opportunities

Job summary

EdgeLink Inc., an authorized Metro by T-Mobile retailer in Springfield, is hiring a Retail Sales Representative to assist customers with devices, plans, and services.

You will meet sales goals, explain options clearly, process activations, upgrades and payments, and maintain store standards while staying current on promotions. Training starts day one, with coaching and opportunities for advancement.

Qualifications

• Ask questions and recommend phones, plans, home internet, tablets and accessories that fit each customer's needs.
• Explain options clearly, recommend complete solutions and confidently close sales.
• Track your sales goals, learn the incentive plan and apply coaching to improve performance.

Responsibilities

• Ask questions and recommend phones, plans, home internet, tablets and accessories that fit each customer's needs.
• Explain options clearly, recommend complete solutions and confidently close sales.
• Track your sales goals, learn the incentive plan and apply coaching to improve performance.
• Process activations, upgrades, payments and account changes accurately while protecting customer information.
• Stay current on products and promotions, and provide friendly, professional customer service.
• Keep the store clean, organized, stocked and customer-ready; follow cash, inventory and security procedures.

Skills

Customer service

Sales

Communication

Job description

Retail Sales Representative, Metro by T-Mobile (Springfield – State St)

EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

Category Retail/Sales

EdgeLink Inc. | Metro by T-Mobile Authorized Retailer

463 State St, Springfield, MA 01105 | On-site | Full-time and part-time

Hourly base pay: $15.00–$20.00 per hour, plus performance incentives.

Hourly Base Pay. Daily Incentive Opportunities.

EdgeLink is hiring customer-focused sales representatives who enjoy selling and want their results to increase their pay. You will help customers find the right wireless products, learn our sales process and work toward clear goals. This is an hourly base-pay position with additional incentives, not a commission-only job.

Compensation and Earning Opportunities In addition to hourly wages, eligible employees can receive daily payouts on qualifying sales incentives, plus weekly and monthly incentive opportunities under the applicable pay plan. Learn how the plan works, use coaching to improve your results and make the most of the earning opportunities available to you.

Daily incentives are extra compensation, not an advance on hourly wages. Base pay follows regular payroll. Incentive eligibility and payment timing depend on qualifying sales, performance standards and program terms.

Illustrative Earnings Example $50 in daily incentives accumulated during a week + $150 in weekly incentives = $200 above base pay. Over a 40-hour week, that equals an additional $5 per hour. This is a hypothetical example, not a guarantee or a statement of typical earnings. All eligibility requirements must be met. Amounts are before taxes, and each incentive follows its own payment schedule.

• Ask questions and recommend phones, plans, home internet, tablets and accessories that fit each customer's needs.
• Explain options clearly, recommend complete solutions and confidently close sales.
• Track your sales goals, learn the incentive plan and apply coaching to improve performance.
• Process activations, upgrades, payments and account changes accurately while protecting customer information.
• Stay current on products and promotions, and provide friendly, professional customer service.
• Keep the store clean, organized, stocked and customer-ready; follow cash, inventory and security procedures.

Why Join EdgeLink? Paid training from day one, ongoing coaching, performance recognition and opportunities to advance into management.

Full-Time/Part-Time Full-Time and/or Part-Time

Shift Various Shifts

Pay Range $15.00 - $20.00

Location 463 State St, Springfield, MA 01105

Position Retail Sales Representative, Metro by T-Mobile (Springfield – State St)

Exempt/Non-Exempt Non-Exempt

Open Date 9/23/2026

This position is currently accepting applications.