Retail Sales Representative Lead

Grande Communications Networks; Washington (District of Columbia); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

401k retirement plan

Medical, dental, vision, life and STD

Paid Time Off/Vacation

Floating Holiday

Paid Holidays

Paid Sick Leave

Tuition reimbursement

Employee discount

Job summary

Astound is seeking a retail operations supervisor to oversee day-to-day Retail and RSR functions across multiple stores. The role includes supporting onboarding, coaching the RSR team, and ensuring high-quality service and sales performance.

The ideal candidate has 2–3 years in Retail or customer service, strong interpersonal skills, and a positive demeanor. Occasional travel between stores may be required.

Qualifications

• Experience in retail or customer service roles, including phone support.
• Proven ability to relate to customers, peers, and management.
• Positive, pleasant, respectful demeanor.

Responsibilities

• Oversee day-to-day operation of Retail and RSR functions.
• Support onboarding of retail staff and scheduling.
• Coach and develop RSR team with Retail Manager.
• Act as store back-up for coverage including lunches/breaks.
• Promote world-class customer experience and drive sales/retention.

Skills

Interpersonal skills

Customer service

Problem solving

Adaptability

Team leadership

Time management

Education

High school diploma or equivalent

Job description

• Oversee successful day-to-day operation of Retail and RSR functions.
• Support the on-boarding of retail staff.
• Supports the day-to-day tasks of overseeing multi-store employee work and time-off schedules.
• Train, assist, coach, and develop RSR team in partnership with Regional Retail Manager.
• Act as retail store back-up for Regional Retail stores, including coverage for lunches, breaks, and vacation.
• Influence retail employees to focus on high quality service, sales, and retention efforts.
• Promote company objectives and champion World-class customer experience.
• Collaborate on developing and distributing sales and service reporting.
• Review and complete team batch adjustments.
• Collaborate with and provide auxiliary support for other retail teams and work groups within the Region.
• Oversee accurate cash handling for multiple retail stores and RSR group; preparing deposits and posting payments.
• Assist with organizing and auditing RSR commissions; tracking attendance and payroll as needed.
• Seek opportunities with customers to enhance the company's image; always set a positive example for peers by presenting a neat appearance and showing respect for our customers and their property.
• Provide accurate and efficient feedback to customer issues quickly and efficiently by improving personal technical knowledge and understanding of all services and equipment.
• Review and authorize corrections and crediting of customer accounts, including batches and adjustments (to be completed at the local level, in partnership with Retail Management).
• Other duties as assigned.

What You Bring to the Table:

• Education: High school diploma or equivalent
• Experience: 2-3 years' experience at Astound in Retail or other Customer Service related functions
• Phone customer support/service related background.
• Exhibits strong interpersonal skills with the ability to relate to customers, peers, and management.
• Is positive, pleasant, and respectful.
• Bilingual skills a plus.
• Friendly, enthusiastic, and outgoing demeanor.
• Demonstrates a thorough knowledge of cable and data products and services.
• Ability to learn and retain new information and concepts quickly
• Demonstrates ability to diagnose and solve problems.
• Exhibits the ability to follow direction and possesses the ability to follow through.
• Displays proven good judgment and proactive decision-making skills.
• Must possess the ability to adapt to change.
• Cable Television and/or Telecommunications industry experience preferred.
• Ensuring team maintains a neat appearance, shows respect to internal/external customers, and respect of customer property.
• Maintain, uphold, and audit PCI compliance.
• Manage employee schedules to ensure proper store coverage while maximizing employee efficiency.
• Make recommendations for incentive programs that motivate the retail sales team to achieve monthly sales targets; Collaborate on sales promotion activities to maximize sales.
• Occasional travel between stores to ensure day-to-day operations are running smoothly.

We're Proud to Offer a Comprehensive Benefits Package Including:

• 401k retirement plan, with employer match
• Insurance options including: medical, dental, vision, life and STD insurance
• Paid Time Off/Vacation: Starting at 80 hours per year, and increases based on tenure with the organization
• Floating Holiday: 40 hours per year
• Paid Holidays: 7 days per year
• Paid Sick Leave: Astound allows a number of paid sick hours per calendar year and varies based on state and/or local laws
• Tuition reimbursement program
• Employee discount program
• Benefits listed above are for regular full-time position

Our Mission Statement:

• Take care of our customers
• Take care of each other
• Do what we say we are going to do
• Have fun

Astound is proud to be an Equal Opportunity Employer, and we are dedicated to cultivating an inclusive workplace where employees feel valued, respected, and empowered. Discrimination of any kind has no place here. We are committed to providing equal opportunities for all employees and applicants, regardless of race, color, religion, sex, gender, pregnancy, childbirth and related conditions, national origin, age, physical and mental disability, marital status, sexual orientation, genetic information, military or veteran status, citizenship, or other status or characteristic protected by applicable law. We strive to create a culture that celebrates our differences and promotes fairness and inclusivity in all aspects of our business.

About Astound:

Astound is a leading p