Retail Sales Representative Lead

Astound; Peethill (CA); On-site; USD 26,174 - 37,195; Full time

Benefits offered by this job

401k plan

Medical insurance

Dental insurance

Vision insurance

Life insurance

STD insurance

Paid time off

Floating holiday

Paid holidays

Paid sick leave

Tuition reimbursement

Employee discount

Job summary

Astound in California is seeking an experienced Retail/Customer Service professional to oversee daily operations across our retail and RSR functions. You will support onboarding, manage multi-store staff schedules, and coach the RSR team to deliver high-quality service and sales performance.

You'll ensure accurate cash handling, review batch corrections, and collaborate with regional retail leadership to meet company objectives.

Qualifications

• Education: High school diploma or equivalent.
• 2-3 years’ experience at Astound in Retail or other Customer Service related functions.
• Phone customer support/service background.
• Exhibits strong interpersonal skills with customers, peers, and management.
• Is positive, pleasant, and respectful.
• Bilingual skills a plus.
• Friendly, enthusiastic and outgoing demeanor.
• Knowledge of cable and data products and services.

Responsibilities

• Oversee day-to-day operation of Retail and RSR functions.
• Support onboarding of retail staff.
• Manage day-to-day tasks of overseeing multi-store employee work and time-off schedules.
• Train, assist, coach, and develop RSR team in partnership with Regional Retail Manager.
• Act as retail store back-up for Regional Retail stores, including coverage for lunches, breaks, and vacation.
• Influence retail employees to focus on high quality service, sales, and retention efforts.
• Promote company objectives and champion World-class customer experience.
• Collaborate on developing and distributing sales and service reporting.
• Review and complete team batch adjustments.
• Collaborate with and provide auxiliary support for other retail teams and work groups within the Region.
• Oversee accurate cash handling for multiple retail stores and RSR group; preparing deposits and posting payments.
• Assist with organizing and auditing RSR commissions; tracking attendance and payroll as needed.
• Seek opportunities to enhance the company's image with customers; maintain professional appearance and respect for customers and property.
• Provide accurate and efficient feedback to customer issues by improving knowledge of services/equipment.
• Review and authorize corrections and credits of customer accounts (local level with Retail Management).
• Other duties as assigned.

Skills

Customer service

Phone support

Interpersonal skills

Bilingual a plus

Adaptability

Problem solving

Education

High school diploma or equivalent

Job description

Astound is a leading provider of internet, WiFi, mobile, and TV services, dedicated to connecting communities and empowering lives through innovative technology. We also keep businesses connected with dependable fiber infrastructure and internet solutions backed by award-winning service, helping organizations thrive in an increasingly connected world.

At the forefront of digital transformation, we continuously evolve our offerings to meet the dynamic needs of our customers delivering reliable connectivity and groundbreaking digital experiences.

Our commitment to excellence extends beyond infrastructure. We invest in our people through personalized training, coaching, and a supportive work environment that fosters growth and opportunity. Employees are empowered to represent a superior telecommunications company while making a meaningful impact in the communities we serve.

We offer a robust benefits package that includes rewards, recognition programs, and employee discounts ensuring our team members are supported in both their professional and personal journeys. At Astound, we believe in creating astounding possibilities for everyone, everywhere.

A Day in the Life

• Oversee successful day-to-day operation of Retail and RSR functions.
• Support the on-boarding of retail staff.
• Supports the day-to-day tasks of overseeing multi-store employee work and time-off schedules.
• Train, assist, coach, and develop RSR team in partnership with Regional Retail Manager.
• Act as retail store back-up for Regional Retail stores, including coverage for lunches, breaks, and vacation.
• Influence retail employees to focus on high quality service, sales, and retention efforts.
• Promote company objectives and champion World-class customer experience.
• Collaborate on developing and distributing sales and service reporting.
• Review and complete team batch adjustments.
• Collaborate with and provide auxiliary support for other retail teams and work groups within the Region.
• Oversee accurate cash handling for multiple retail stores and RSR group; preparing deposits and posting payments.
• Assist with organizing and auditing RSR commissions; tracking attendance and payroll as needed.
• Seek opportunities with customers to enhance the company's image; always set a positive example for peers by presenting a neat appearance and showing respect for our customers and their property.
• Provide accurate and efficient feedback to customer issues quickly and efficiently by improving personal technical knowledge and understanding of all services and equipment.
• Review and authorize corrections and crediting of customer accounts, including batches and adjustments (to be completed at the local level, in partnership with Retail Management).
• Other duties as assigned.

What You Bring to the Table

• Requirements/Qualifications
• Education: High school diploma or equivalent
• 2-3 years’ experience at Astound in Retail or other Customer Service related functions
• Phone customer support/service related background.
• Exhibits strong interpersonal skills with the ability to relate to customers, peers, and management.
• Is positive, pleasant, and respectful.
• Bilingual skills a plus.
• Friendly, enthusiastic, and outgoing demeanor.
• Demonstrates a thorough knowledge of cable and data products and services.
• Ability to learn and retain new information and concepts quickly.
• Demonstrates ability to diagnose and solve problems.
• Exhibits the ability to follow direction and possesses the ability to follow through.
• Displays proven good judgment and proactive decision-making skills.
• Must possess the ability to adapt to change.
• Cable Television and/or Telecommunications industry experience preferred.
• Ensuring team maintains a neat appearance, shows respect to internal/external customers, and respect of customer property.
• Maintain, uphold, and audit PCI compliance.
• Manage employee schedules to ensure proper store coverage while maximizing employee efficiency.
• Make recommendations for incentive programs that motivate the retail sales team to achieve monthly sales targets; Collaborate on sales promotion activities to maximize sales.
• Occasional travel between stores to ensure day-to-day operations are running smoothly.

We're Proud to Offer a Comprehensive Benefits Package Including

• 401k retirement plan, with employer match
• Insurance options including: medical, dental, vision, life and STD insurance
• Paid Time Off/Vacation: Starting at 80 hours per year, and increases based on tenure with the organization
• Floating Holiday: 40 hours per year
• Paid Holidays: 7 days per year
• Paid Sick Leave: Astound allows a number of paid sick hours per calendar year and varies based on state and/or local laws
• Tuition reimbursement program
• Employee discount program

The base pay range in California for this position is $19.68 - $27.55 per hour, plus opportunities for bonus, benefits and commission, if applicable. The base pay range represents the low and high end of the hiring range for this job. Actual pay will vary and may be above or below the range based on various factors including but not limited to relevant skills, experience, and capabilities. It is specific to California and may not be applicable to other locations.

Astound is proud to be an Equal Opportunity Employer, and we are dedicated to cultivating an inclusive workplace where employees feel valued, respected, and empowered. Discrimination of any kind has no place here. We are committed to providing equal opportunities for all employees and applicants, regardless of race, color, religion, sex, gender, pregnancy, childbirth and related conditions, national origin, age, physical and mental disability, marital status, sexual orientation, genetic information, military or veteran status, citizenship, or other status or characteristic protected by applicable law. We strive to create a culture that celebrates our differences and promotes fairness and inclusivity in all aspects of our business.

FCO (For San Francisco Candidates only)

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

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