Retail Sales Pro: Customer Experience & Growth

Hibbett, Inc.; Columbia Township (MO); On-site; USD 17,000 - 24,000; Full time

Job summary

Hibbett, Inc. in Columbia, MO (Columbia Mall) is seeking a Sales Associate to provide outstanding customer service and drive product sales.

You will become knowledgeable across product areas, promote promotions, and act as a brand ambassador creating a unique shopping experience. The role requires 0–2 years of customer service experience, strong interpersonal and communication skills, and a proactive, detail‑oriented approach in a fast-paced retail environment.

Qualifications

• 0-2 years of customer service experience.
• Excellent interpersonal and communication skills.
• Ability to work in a fast-paced environment.
• Is a self-starter, has initiative to take on important tasks without being asked.
• Strong attention to detail with the ability to handle multiple tasks simultaneously and with precision.
• Is a team-player, passionate about outstanding customer service and selling merchandise.

Responsibilities

• Provide extraordinary customer service as highlighted in the customer service manual, including assisting customers as they enter the store and helping multiple customers during peak periods.
• Promote and sell services and merchandise provided by the organization.
• Consistently set goals to grow and improve selling skills and track overall sales.
• Uphold all company policies, procedures, and standards as listed in manuals and memos.
• Assist in daily store operations, including completing work lists, clean up lists, weekly shipments, and store maintenance.
• Present merchandise to promote and sell goods per the knowledge manual.
• Consistently achieve and/or exceed sales targets and goals.
• Identify and communicate merchandise needs, pricing concerns, and operations problems to store management staff.
• Attend all staff meetings and tech clinics for the store.
• Protect company assets and financial information by ensuring internal control procedures and reporting potential fraud risk.

Skills

Customer service

Interpersonal skills

Communication

Team player

Self-starter

Attention to detail

Multitasking

Job description

Hibbett, Inc. in Columbia, MO (Columbia Mall) is seeking a Sales Associate to provide outstanding customer service and drive product sales.

You will become knowledgeable across product areas, promote promotions, and act as a brand ambassador creating a unique shopping experience. The role requires 0–2 years of customer service experience, strong interpersonal and communication skills, and a proactive, detail‑oriented approach in a fast-paced retail environment.