Retail Sales Print Supervisor

Staples, Inc.; Grosse Pointe Woods (MI); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Weekly pay

Bonus plan eligible

401(k) with company match

Medical, dental and vision insurance

Paid time off

Associate discounts on merchandise

Job summary

Staples, Inc. in Michigan is seeking a Print Supervisor to lead a team in selling and delivering total print solutions that help customers achieve their marketing goals.

You’ll foster a collaborative, fast-paced retail culture and contribute to a results-driven environment. In this role you will connect with customers, coach associates on service and consultative selling, and use Salesforce to manage relationships.

Qualifications

• Experience directing a team and managing multiple priorities.
• Basic computer skills: email, saving/sending files, Word usage.
• Flexible schedule based on store needs.
• Ability to lift/move materials 10–50 pounds and stand/walk continuously.
• Attention to detail and quality issue awareness.
• Strong customer engagement and relationship-building.

Responsibilities

• Connect with customers to provide creative print and marketing solutions.
• Drive customer satisfaction through engagement and quality.
• Coach associates in service, consultative selling, and total solutions.
• Lead and develop a team focused on store profitability and margin.
• Consult with customers to offer options and drive sales; increase dollars per transaction.
• Use Salesforce.com to manage customer relationships and in-store outreach.
• Be flexible to perform other duties as assigned.

Skills

Team leadership

Customer engagement

Communication

Sales ability

Attention to detail

Conflict management

Collaboration

Physical stamina

Tools

Salesforce.com

Microsoft Word

Job description

Print Supervisors direct a team in driving results for key metrics by selling and providing total print solutions for customers to help them achieve their print and marketing goals. You will also be collaborative and inclusive in helping our customers while being part of a fun, team-oriented retail culture. Hiring immediately.

After applying, you may have the opportunity to schedule an in-person interview within minutes.

Get great perks.

• Full-time hours, generous paid time off, career development program and weekly pay
• Bonus plan eligible
• Compensation is based on qualifications and experience
• 401(k) with company match
• Full medical, dental and vision insurance
• Associate discounts on in-store and online merchandise, services and warranty plans
• Discounts at hundreds of retailers, restaurants and more
• And many more benefits

Play a key role in helping your store, your people and your customers win.

• Connect with customers and build relationships to provide creative solutions and value-added print and marketing solutions
• Drive customer satisfaction by focusing on customer engagement, quality, and the community
• Coach associates in exceptional service, consultative selling, and total solutions
• Lead and develop a team committed to operational excellence in driving profitable sales & margin
• Consult with customers, ask open ended questions to offer them appropriate options and deliver a total print solution to drive sales and dollars per transaction
• Leverage Salesforce.com to actively manage customers through in-store engagement and proactive outreach to grow relationships
• Be flexible to perform other duties as assigned

Essential skills and experience:

• Able to work a flexible schedule based on the store’s needs
• Experience directing a team and/or supervising others while managing many priorities
• Basic computer skills to open, save and send electronic files, email, and use Microsoft Word (or similar programs)

• Attention to detail and keen eye for noticing quality issues
• Experience overcoming objection and engaging with customers to understand their needs
• Ability to collaborate and work cooperatively in a high paced and sometimes stressful environment
• Manage conflict in a reasonable, nonconfrontational and cooperative manner
• Ability to act with honesty and integrity regarding customer and business information
• Ability to lift/move materials in the 10-50 pound range, climb ladders, stand and walk continuously

Staples does not sponsor applicants for work visas for this position.