Retail Sales Manager

Paycom - ATS; Westland (MI); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Strong base pay + uncapped commissions

Commission and bonus program

Paid training

Medical, Dental and Vision coverage

Life Insurance

401(K) Retirement Plan

Paid vacation

Pet Insurance

Job summary

My Wireless is seeking a Retail Store Manager to lead a dynamic sales team and deliver an exceptional customer experience. You will coach staff, manage scheduling, and drive store performance to achieve sales goals while maintaining store standards and compliance.

The role emphasizes hiring, training, and developing team members, building a loyal customer base, and representing the brand in the community. A strong committment to service and leadership is essential.

Qualifications

• 1 year management experience in a similar field (Required)
• 1 year retail or customer-facing sales experience (Required)
• Ability to work flexible hours including evenings, weekends, and holidays (Required)
• Demonstrated ability to meet performance and operation standards (Required)
• Ability to motivate, lead, and coach to results (Required)
• Strong organizational skills and attention to detail (Required)
• Highly effective communication and interpersonal skills (Required)
• Bilingual (Preferred) but location-dependent
• Bachelor’s degree preferred
• Retail or customer-facing sales experience in telecommunications preferred
• Experience prospecting through outbound calls (Preferred)
• Must be at least 18 years old (Required)

Responsibilities

• Coach and develop team members to achieve KPIs
• Hire, schedule, and train staff for excellent store operations
• Drive location sales goals and customer satisfaction
• Build client base through ethical, customer-centric practices
• Maintain store and inventory controls and safety policies
• Engage with community and events to promote the brand
• Ensure compliance with policies and legal requirements

Skills

Leadership coaching

Team building

Customer service

Communication

Bilingual

Education

Bachelor’s degree

Tools

POS systems

Job description

My Wireless Retail Sales ManagerMy Wireless / Authorized AT&T RetailerMy Wireless, an AT&T Authorized National Retailer, is currently looking for an experienced Retail Sales Manager that is excited to work in an industry that isn’t likely to slow down. As a My Wireless Retail Sales Manager, your ability to coach and develop your team members into successful Retail Sales Associates with focus on providing a best-in-class customer service experience and commitment in building loyal a client base, will determine your success in this role.As a My Wireless Retail Sales Manager, your day-to-day will include training and leading a team to deliver an extraordinary customer experience that will exceed sales targets. You will be tasked with supervising the daily operation of a location including hiring, scheduling, developing, and coaching a team to ensure consistently great customer experience, strong sales results, and quality store operations. Additionally, you will be responsible for:Achieve location goals by coaching and developing team members to achieve company-established Key Performance Indicators.Maintain location staffing through employee retention, recruiting and team member training and development.Build a steady client base by ethical and customer-centric business practices.Establish business accounts by partnering with AT&T Signature team in holding community events outside the storeMaintain a clean and safe store environment through inventory counts, securing devices, and merchandising in adherence to company standards and policiesMaintain operations by initiating, coordinating, and enforcing operational policies and proceduresUphold the stability and reputation of the location by complying with legal requirementsKeep informed of professional and technical knowledge by attending educational workshops, reviewing professional publications, and establishing personal networksWhy Join My Wireless as a Retail Sales Manager? Check out these benefits and perks:Strong Base Pay and a commission and bonus schedule that rewards you for your hard work, dedication, and commitment to excellenceOngoing paid trainingExciting career paths and growth potential.Uncapped commission program when meeting or exceeding sales goalsMedical, Dental and Vision coverageLife Insurance401(K) Retirement ProgramPaid Vacation TimeTotal Pet Plan and Pet InsuranceEmployee Assistance ProgramDiscounts off our latest devices and AT&T service plansWelcome kit of fun gear to get you started that includes 2 AT&T work shirts and personal protective equipmentExclusive sales contests and incentives for hitting key AT&T initiativesAbout My WirelessMy Wireless, is a fast growing AT&T Authorized National Retailer, with more than 240 locations throughout the US and Puerto Rico. At My Wireless, our mission is to inspire team members through journeys that instill knowledge, habits, and skills to connect with our customers to realize goals and aspirations, one milestone at a time. Our growth to over 240 My Wireless retail locations throughout the United States is just a warmup! We maintain a very fun and rewarding training program for our staff to ensure that we develop each team member to be promotion ready so we can continue our explosive company growth. This job description is not intended to be all-inclusive. Employees may perform other related duties as needed to meet the ongoing needs of the organization. For more information about My Wireless, please visit www.mywirelessgroup.com.My Wireless is an equal opportunity employer and does not discriminate against current and prospective employees based on race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age for individuals over forty years of age, military and veteran status, sexual orientation, or any other basis protected by applicable federal, state, and local laws.My Wireless requires the following Qualifications to be considered for the role of a My Wireless Retail Store Manager:1 year management experience in a similar field (Required), preferably in the Wireless Industry1 year retail or customer-facing sales experience (Required)Ability to work flexible hours including evenings, weekends, and holidays (Required)Demonstrated ability to meet performance and operation standards (Required)Ability to motivate, lead, and coach to results (Required)Strong organizational skills and attention to detail (Required)Highly effective communication and interpersonal skills (Required)Bilingual (Preferred but may not be required depending on location)Bachelor’s degree (Preferred)Retail or customer-facing sales experience in the telecommunications industry (Preferred)Experience prospecting through outbound calls. (Preferred)Must be at minimum 18 years of age, legally able to be employed in the US and have a High School diploma or equivalent. (Required)Physical Demands of this positionThe physical demands described here are representative of those that must be met by an employee with or without reasonable accommodation to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. While performing the duties of this job, most of the time is spent standing and walking around, moving about for prolonged periods of time, and occasionally lifting and moving objects of up to 10 pounds. The employee is frequently required to reach with hands and arms. Other movements may include climbing ladders, balancing on ladders, stooping, kneeling, crouching, and fine handling of display materials and merchandise. Dexterity is required. Specific vision abilities required by this job include being able to work with small parts in mobile phones and being able to look at a computer screen for prolonged periods of time. These requirements can be met by the individual’s use of eyeglasses or contacts.