Retail Sales Manager

Michaels of Canada; Town of Springfield (WI); On-site; USD 19,000 - 26,000; Full time

Benefits offered by this job

Employee discounts

Healthcare benefits

401(k) with employer match

Tuition assistance

Discount programs with partners

Job summary

Michaels is seeking a Store Sales Manager for the Springfield, VA area. You will lead store operations, champion customer experience, and drive sales while ensuring brand standards and SOP compliance. The role includes MOD coverage, POS oversight, and omni-channel service to deliver consistent results.

You will coach and develop team members, oversee in-store programs, and uphold asset protection. Flexible hours include nights and weekends as indicated in the posting.

Qualifications

• 3+ years retail leadership experience.
• Proven ability to coach and develop a team.
• Ability to drive sales and service standards.

Responsibilities

• Lead adherence to SOPs and company programs; ensure legal compliance.
• Model customer experience and selling behaviors to boost conversion.
• Provide MOD coverage and maintain floor leadership and service standards.
• Oversee POS and Self-Checkout operations for smooth transactions.
• Drive omni-channel service (BOPIS, Same Day Delivery) and loyalty programs.
• Train and develop team members through onboarding and coaching.
• Maintain asset protection practices and reduce shrink.

Skills

Retail leadership

Customer service

Coaching

SOP adherence

POS operations

Asset protection

Tools

POS System

Self-Checkout

Job description

Store - DC-SPRINGFIELD, VA

The Sales Manager leads and champions a high-performing selling culture across the store, driving strong sales results and an engaging customer experience. This role oversees front-end and service operations, ensuring consistent execution of selling behaviors, brand standards, and operational expectations. The Sales Manager supports the achievement of key sales and service KPIs through effective leadership, customer-focused coaching, and efficient day-to-day execution.

Major Activities

• Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements.
• Ensure execution of Company policies and standards, holding team accountable for store conditions and results.
• Model and coach best-in-class Customer Experience and ART of Selling behaviors, driving conversion and customer satisfaction.
• Provide Manager-on-Duty (MOD) coverage, maintaining floor leadership, service standards, and operational continuity.
• Ensure accurate and efficient use of POS and Self-Checkout systems, supporting smooth transactions and customer support.
• Oversee Balloons business, birthday party operations, and other in-store programs and events
• Promote and enroll customers in the Loyalty Rewards Program, driving retention and repeat visits through consistent execution.
• Champion MCC/Extend services (US only), ensuring team awareness and customer adoption of protection plans and offerings.
• Drive sales and operational excellence in the Knit & Sew Shop, including expertise and oversight of the Cut Bar experience.
• Ensure efficient execution of BOPIS and Same Day Delivery, delivering timely order fulfillment and strong omni-channel service.
• Support Custom Framing operations, including customer consultations and coordination with the frame shop (in select volume frame shops).
• Train, coach, and develop team members through structured TM onboarding and ongoing skill-building across assigned departments.
• Partner in maintaining strong Asset Protection practices, reducing shrink through awareness, compliance, and safe operations.

Other duties as assigned

Minimum Type of Experience Required

3+ years retail leadership experience

Work Environment

Ability to remain standing for long periods of timeAbility to move throughout the storeRegular bending, lifting, carrying, reaching, and stretchingAbility to lift, carry, push, and pull merchandise and fixtures, up to 25-50 pounds with or without reasonable accommodation.Ability to climb ladders or step stools to stock and retrieve products.Ability to perform repetitive motions, including scanning items, stocking shelves, and operating POS equipment.Ability to work in a fast-paced environment with frequent customer interactions.Work hours include nights, weekends and early mornings

Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job.

Total Base Pay Range for this Position:

$14.00 - $19.30

This position may be eligible for overtime compensation in accordance with state and local laws.

At The Michaels Companies Inc., our purpose is to fuel the joy of creativity and celebration. As the leading destination for creating and celebrating in North America, we operate over 1,300 stores in 49 states and Canada and online at Michaels.com and Michaels.ca . The Michaels Companies, Inc. also owns Artistree, a manufacturer of custom and specialty framing merchandise. Founded in 1973 and headquartered in Irving, Texas, Michaels is the best place for all things creative. For more information, please visit www.michaels.com .

Michaels offers a range of benefits to support team members and their families. Depending on position and eligibility, team members may have access to a 401(k) with employer match, an Employee Assistance Program, medical, dental, and vision coverage, telemedicine services, flexible spending accounts, commuter benefits, tuition assistance, adoption assistance, and various voluntary insurance options. All team members enjoy everyday perks such as employee discounts and access to partner discount programs. For a summary of benefits, visit the Michaels Benefits at a Glance page. For additional information regarding benefits, visit MIKBenefits.com

Michaels is an Equal Opportunity Employer. We are here for all Team Members and all customers to create, innovate and be better together.

Michaels is committed to the full inclusion of all qualified individuals. In keeping with this commitment, Michaels will assure that people with disabilities are provided reasonable accommodations. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the job, and/or to receive all other benefits and privileges of employment, please contact Customer Care at 1-800-642-4235 (1800-MICHAEL).

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