Retail Sales Manager

Premier Wireless - Authorized Retailer of UScellular & T-Mobile; Maquoketa (IA); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Health, Dental, and Vision Insurance

401(k) with 2% match

Tuition Reimbursement

Paid Time Off

Employee Discounts

Promotional Opportunities

Employee Discounts

Job summary

A leading cellular retail store in Maquoketa is seeking a Retail Sales/Store Manager to oversee store operations and lead the team to success. The ideal candidate will have experience in the cellular sales industry and demonstrate strong leadership skills. Responsibilities include managing team performance, training employees, and ensuring customer satisfaction. Benefits include health insurance, 401(k) matching, and promotional opportunities. Hourly pay with commission and bonuses offered.

Qualifications

• Experience in retail and team leadership is preferred.
• Strong communication skills are required.
• Familiarity with customer relationship management is beneficial.
• Able to lead by example and drive team performance.

Responsibilities

• Lead and manage the retail store operations.
• Train and mentor store employees.
• Monitor and drive sales performance.
• Ensure compliance with store policies.
• Provide exceptional customer service and build lasting relationships.

Skills

Team leadership

Customer service

Training and development

Retail operations

Sales-oriented

Loss prevention

Job description

Premier Wireless is an Authorized Agent of UScellular now with T-Mobile.

As a Retail Sales/Store Manager, you're ready to lead by example, go All IN, and rally & empower your team to give it their all in becoming the best in the world at connecting customers to their world.

Responsible for all operations of a T-Mobile retail store. Must be familiar with all aspects of retail, including hiring, scheduling, training, marketing, assets prevention & team leadership. Primary point of contact for employees of the retail store.

What to Expect:

• Complete observations of store employees’ interactions with customers, including feedback, to be used in development, training, and coaching conversations ensuring assigned team trainings are completed on time.
• Assist with customer-related issues that would positively impact the customer’s experience within the T-Mobile brand & expectations.
• Own store success and take ownership for store employees’ work-related needs, store leadership, staffing and scheduling, maintaining labor controls, marketing, loss prevention and all other store functions.
• Support operational excellence by observing every store function, monitoring sales and inventory, manage sales tracking and implementing new store programs and initiatives.
• Maintain a neat clean organized store environment at all times.
• Seek to hire store employees who are passionate about building long-lasting customer relationships and are fired up about the T-Mobile Brand, and digital technology.
• Support your team through development, training, and mentoring, driving behaviors that will lead to earning a place in our customer’s hearts and store employee success.
• Lead by example, staying up to date on the latest products, services, training, and leadership best practices to remain an expert resource to your team.
• Support team initiatives and create an inclusive environment
• Responsible for the overall productivity results in the store. Drive operational efficiencies to help minimize risk and protect the store’s assets. Deliver financial results based on key performance indicators. Identify ways to manage and control store expenses.
• Show your team you’re invested in their success through personalized performance management plans and conversations, as well as celebrating achievements through recognition.
• Ensure store employees meet and/or exceed defined, monthly success measurements
• Voluntary Health, Dental, Vision, Short-Term and Long Term-Disability, Accident, and Voluntary Life & AD&D Insurance
• We offer 401(k) and match 2% of your contributions
• Tuition Reimbursement
• Paid Time Off and Holiday Pay
• Promotional Opportunities from within
• Employee Discounts

Pay:

• Hourly + Commission
• Monthly Bonus

Qualifications:

• 12-18 months of experience and/or training in the cellular sales industry preferred