Retail Sales Lead- Westfarms Mall

Pop Mart; West Hartford, Northern (CT, KY); Hybrid; USD 21,000 - 29,000; Full time

Benefits offered by this job

401k

Health insurance

PTO

Paid sick leave

Family leave

Job summary

POP MART is seeking a Retail Sales Lead at Westfarms Mall in West Hartford, CT. You will lead the team on duty, coach associates, and drive sales while delivering outstanding customer experiences in a dynamic toy and collectibles environment.

You will promote POP MART products, manage inventory, and support merchandising and events, with flexibility to work evenings, weekends, and holidays. A high school diploma and retail mindset are required.

Qualifications

• 1+ years of retail experience; leadership or supervisory experience preferred.
• Passion for delivering exceptional customer experiences and leading by example.
• Interest in designer toys, collectibles, art, anime, gaming, fashion, or pop culture is valued.
• Strong communication, coaching, and interpersonal skills.
• Ability to motivate others and foster a collaborative team environment.

Responsibilities

• Lead by example to deliver an exceptional customer experience and inspire a customer-first culture.
• Serve as Leader on Duty, ensuring smooth daily operations and coaching Associates to hit goals.
• Build relationships with customers by sharing POP MART stories, characters, and collaborations.
• Drive sales performance and communicate ops needs to store leadership.
• Execute opening/closing procedures and maintain a clean, safe store environment.
• Support shipment processing, replenishment, inventory accuracy, and back-of-house tasks.
• Maintain inventory accuracy and assist with visual merchandising and planograms.
• Act as brand ambassador and support in-store events and brand initiatives.

Skills

Leadership

Customer service

Coaching

Communication

POS proficiency

Store operations

Inventory management

Visual merchandising

Team motivation

Education

High School Diploma or equivalent

Tools

POS system

Job description

Founded in 2010, POP MART is a leading global pop culture and entertainment company. With IP at its core, POP MART works with artists and designers worldwide to develop and operate IPs, creating products, services and entertainment experiences for consumers. Its portfolio includes beloved IP characters such as THE MONSTERS , TWINKLE TWINKLE, CRYBABY, DIMOO, SKULLPANDA, Hirono and MOLLY. As of the first half of 2026, POP MART had more than 100 million registered members worldwide, operated 676 physical stores and over 2,800 ROBO SHOP vending machines, and reached nearly 100 countries and regions through cross-border e-commerce platforms,bringing joy to consumers around the world.**Position: Retail Sales Lead****Location: Westfarms Mall****Department****: Retail****Hourly****: $18.00****Opportunity Overview:**At POP MART, we believe art has the power to inspire joy, spark imagination, and bring people together. As a Sales Lead, you'll play a key leadership role in creating exceptional customer experiences while supporting the daily operations of the store. As a trusted leader on the sales floor, you'll inspire your team, ensure operational excellence, and help bring the POP MART brand to life for every customer.You'll serve as the Leader on Duty when the Store Manager or Assistant Store Manager is unavailable, providing direction to the team, driving sales performance, and ensuring our stores consistently deliver the premium experience our collectors expect. From coaching associates and supporting visual merchandising to inventory management and new product launches, you'll help create an engaging environment where customers can discover the excitement of POP MART.This position reports directly to the Store Manager.**What you will achieve:****Leadership & Customer Experience*** Lead by example to deliver an exceptional customer experience and inspire a customer-first culture.* Serve as the Leader on Duty in the absence of the Store Manager or Assistant Store Manager, ensuring smooth daily operations.* Coach, motivate, and support Sales Associates to achieve individual and store performance goals.* Build meaningful relationships with customers by sharing the stories behind POP MART's artists, characters, Blind Boxes, MEGA Collections, and exclusive collaborations.* Foster an energetic, inclusive, and engaging environment for customers and team members alike.**Sales & Business Performance*** Help achieve and exceed store sales goals and key performance indicators (KPIs), including sales, conversion, units per transaction (UPT), average transaction value (ATV), and customer engagement.* Promote key product categories, limited-edition releases, and exclusive collections through knowledgeable product recommendations.* Identify opportunities to improve store performance and communicate operational needs or business opportunities to store leadership.**Store Operations*** Execute opening and closing procedures while ensuring operational excellence and compliance with company policies.* Maintain a clean, organized, safe, and visually compelling store environment.* Accurately process customer transactions, returns, exchanges, and other POS activities.* Support shipment processing, replenishment, stockroom organization, inventory accuracy, and cycle counts.* Help protect company assets by following cash handling, safety, and loss prevention procedures.**Visual Merchandising & Inventory***(Responsibilities may vary based on store volume and business needs.)** Execute POP MART visual merchandising standards, marketing directives, and promotional displays.* Install new fixtures, marketing materials, decals, and planograms for product launches and seasonal campaigns.* Refresh merchandising based on inventory levels, product sell-through, and business priorities.* Support inventory audits, receiving, transfers, replenishment, and back-of-house organization.* Partner with store leadership to maintain inventory accuracy and ensure merchandise is available for customers.**Brand & Community*** Serve as a knowledgeable brand ambassador by staying current on POP MART products, artists, characters, and company initiatives.* Support in-store events, collector experiences, pop-up activations, conventions, new store openings, and other brand initiatives.* Support Robo Shop operations and partner with internal teams to ensure a seamless customer experience where applicable.* Maintain flexibility to work evenings, weekends, holidays, and other peak business periods.**What you will need:*** 1+ years of retail experience; previous leadership, keyholder, or supervisory experience preferred.* Passion for delivering exceptional customer experiences and leading by example.* Interest in designer toys, collectibles, art, anime, gaming, fashion, or pop culture is highly valued.* Strong communication, coaching, and interpersonal skills.* Ability to motivate others while fostering a collaborative, inclusive team environment.* Strong organizational skills with excellent attention to detail.* Comfortable making decisions and prioritizing tasks in a fast-paced retail environment.* Demonstrated ability to interpret business metrics and use data to improve store performance.* Ability to adapt quickly to changing priorities and business needs.* Basic computer and point-of-sale (POS) proficiency.* High School Diploma or equivalent required.* Must be at least 18 years of age.**What We Offer*** Market-competitive packages: 401k, health insurance, PTO, paid sick leave, and family leave.* Growth opportunities: on-the-job training, leadership development, and stretch assignments to advance your career.* Career development: opportunities to take on larger responsibilities as POP MART's North America business scales rapidly.***\\*The job posting highlights the most critical responsibilities and requirements of the job. It's not all-inclusive. There may be additional duties, responsibilities and qualifications for this job.*****Physical Requirements*** Must be able to stand and walk for extended periods throughout scheduled shifts.* Must be able to frequently bend, reach, stoop, kneel, and climb ladders or step stools to stock and retrieve merchandise.* Must be able to regularly lift, carry, push, or move merchandise weighing up to 25 pounds.**Pay Range Details**The hourly pay rate for this position is $18.00 per hour. This range is provided in accordance with applicable state and local pay transparency laws and may vary based on geographic location. Individual compensation will be determined based on factors including job-related knowledge, skills, experience, and qualifications.**Equal Employment Opportunity**POP MART is committed to fostering a safe, inclusive, and respectful workplace where everyone is treated with dignity and respect. We are an Equal Opportunity Employer and provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, sex, gender, gender identity or expression, sexual orientation, national origin, ancestry, age, marital status, disability, medical condition, genetic information, veteran or military status, or any other characteristic protected by applicable federal, state, or local law.Employment decisions at POP MART are based on business needs, job requirements, and individual qualifications.**Reasonable Accommodation**Applicants who require a reasonable accommodation during the application or hiring process may request assistance by emailing **[e-mail]**.To perform this job successfully, an individual must be able to perform each essential job function satisfactorily. The qualifications, skills, abilities, and physical demands described in this job posting are representative of those required to perform the essential functions of the position. Reasonable accommodation may be provided to qualified individuals with disabilities to enable them to perform the essential functions of the job.