Retail Sales Lead: Guest Experience Champion

Event Network, Inc.; Puerto Rico; On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health insurance

401(k) Retirement Plan

Paid Time Off

Employee Discounts

Job summary

A leading retail operator is seeking a Sales Lead for Hyatt Regency Grand Reserve Puerto Rico. This full-time position demands retail experience, a passion for exceptional guest service, and the ability to lead and motivate a team. Responsibilities include managing store operations, engaging customers, and showcasing products in an exciting manner. Applicants should be prepared for a flexible schedule, including weekends and holidays. Full-time benefits include health insurance, a retirement plan, and employee discounts.

Qualifications

• Proven retail experience in a keyholder or supervisory role.
• Outgoing personality with strong communication skills.
• Comfortable working flexible hours, including weekends and holidays.

Responsibilities

• Support daily store operations and ensure exceptional guest service.
• Engage with guests in a welcoming and entertaining manner.
• Manage cash handling and inventory processes.

Skills

Retail experience

Customer service

Team leadership

Merchandising

Interpersonal skills

Job description

The Role:

As a Sales Lead, you’ll be an integral part of our store’s day-to-day operations, working alongside the management team to create memorable moments for our guests. This role is perfect for someone who thrives on delivering exceptional service in a fun, dynamic environment.

What You’ll Do:

• Lead by example and provide top-notch guest service to ensure every visitor has the best shopping experience possible.
• Engage with guests in a lively, welcoming, and entertaining manner, turning ordinary shopping trips into exciting adventures.
• Support store operations, from handling cash to managing inventory, and keep things running smoothly for your fellow team members.

What We’re Looking For:

• Retail rockstar with prior experience as a keyholder or in a supervisory role.
• Merchandising maven with a flair for organizing and presenting products that catch guests' attention.
• A friendly, outgoing personality that naturally draws people in.
• Comfortable with a flexible schedule – weekends, evenings, and holidays are part of the fun!
• Someone who loves to interact with guests of all ages and is proactive in showcasing our amazing products.
• Must be 18 years or older to apply.

Physical Demands:

• Frequent standing, walking, and occasional reaching, climbing, kneeling, or crouching.
• Must be able to lift and move up to 40 pounds regularly.