Retail sales Lead Golf

Dick's Sporting Goods; Durham (NC); On-site; USD 42,000 - 62,000; Full time

Job summary

DICK'S Sporting Goods is seeking a Store Lead to be the in-store expert, guiding service and brand execution. You will work closely with the Assistant Store Manager and Store Manager to deliver a superior shopping experience and lead a high-performing team.

Responsibilities include hiring and onboarding teammates, planning staffing and events, maintaining merchandising standards, and coaching others to align with company goals in a fast-paced retail setting.

Qualifications

• Retail leadership experience preferred.
• Strong customer-service orientation and coaching skills.
• Ability to hire and onboard teammates.
• Comfort leading a team in a fast-paced retail environment.

Responsibilities

• Lead in-store operations to meet brand and service standards.
• Coordinate hiring, onboarding and development of teammates.
• Plan 30 days out with Store leadership for staffing, events, and daily tasks.
• Uphold merchandising standards and delegate tasks by priority.
• Provide training and hands-on coaching; foster a respectful, inclusive store culture.

Skills

Leadership

Customer service

Team building

Interviews

Job description

At DICK'S Sporting Goods, we believe in how positively sports can change lives. On our team, everyone plays a critical role in creating confidence and excitement by personally equipping all athletes to achieve their dreams. We are committed to creating an inclusive and diverse workforce, reflecting the communities we serve.

OVERVIEW:

The Lead has a direct impact on both the execution of brand standards as well as the teammate experience. With the guidance of the Assistant Store Manager and Store Manager, the Lead is the in- store expert of their business / department. The Lead is focused on delivering the best service to our customers as well as providing direction to teammates. Their ability to lead by example, be empathic, relentless in the face of adversity, optimistic, and collaborative with teammates is how they differentiate themselves.

• Supports building and hiring a strong team by observing in-store interviews and department tours.
• Builds a people-first culture by connecting with every teammate in the store to build mutual trust, respect, and contribute to the strong store recognition culture.
• Plans, organizes, controls 30-days out with the guidance of Assistant Store Manager; including building an effective approach and align on necessary workforce to execute daily assignments, game plans, projects, or store events.
• Strategically leverages teammates to ensure brand standards are met, programs and processes are executed daily, and tasks are delegated based on their priority level.
• Upholds company merchandising and presentation standards by following established floor sets, signage requirements, price changes, inventory presentation and replenishment standards, etc.
• Assists the store leadership team with general supervision in the store in accordance with Company policies and procedures, where applicable.
• Assists with training teammates on company procedures and programs; this includes onboarding new teammates and cross-training current teammates.
• Prioritizes coaching and developing oneself and others; provides hands‑on coaching and teaches the "why" behind tasks, plans, and processes (e.g., NSPP, Scorecards, LP, etc.).
• Leads by example to support the vision of the organization and store by helping teammates understand how their responsibilities directly align to the common purpose, organizational goals, and delivering a hassle‑free shopping experience.
• Creates an inclusive store environment where everyone (teammates & customers) feels welcome and safe and is treated with respect.
• Adhere to established policies and procedures related to safety, loss prevention and standard operating procedures. Maintains confidentiality of all Company information.
• Takes an all‑hands‑on‑deck approach to support the team across the store.
• Performs other tasks as assigned by management.

LEADERSHIP TRAITS:

• Ensures Accountability
• Customer-Focus
• Collaborative
• Instills Trustli>
• Decision-Quality/Decision-Making Abilities
• Action-Oriented
• Engagement Driver
• Talent Developer
• Effective Team Building Skills
• Plans & Aligns

QUALIFICATIONS:

• Flexible availability - including nights, weekend, and holidays.
• Prior retail sales experience (or customer-focused experience) preferred.
• Golf experience preferred.
• Ability to stand, bend, stoop, reach, push, pull and lift up 15 to 35 lbs. items repetitively (up to 25 times per hour).
• Ability to work extended periods of time (up to 4 hours) standing or walking.
• Ability to work at heights greater than 4 feet with use of a ladder, aerial lifting device, or platform.Ability to perform repetitive motions for short periods of time (up to 2 hours continuously).