Retail Sales Lead, Fabletics (Twelve Oaks Mall - Novi, MI)

Fabletics; Novi (MI); On-site; USD 40,000 - 55,000; Full time

Job summary

TechStyle Fashion Group - Fabletics is seeking a Full-Time Retail Sales Lead in Novi, MI to deliver a best-in-class customer experience and support sales and store operations. You will partner with the Store Manager and a team to drive engagement, product knowledge, and sales while maintaining merchandising standards.

Ideal candidates bring retail leadership, strong communication, and a proactive approach. The role supports events, promotions, and community initiatives, with a focus on achieving

Qualifications

• 1 year minimum retail experience; prior management experience is a plus.
• Strong customer service and communication skills.
• Ability to lead and motivate a team in a fast-paced store.

Responsibilities

• Actively engage customers with knowledge on fabrics, features, fit and function.
• Drive customer engagement through store events and promotions.
• Collaborate with Store Manager to motivate associates to meet goals.
• Communicate inventory and training needs to Store Manager.
• Maintain store merchandising guidelines to facilitate shopping.
• Provide feedback to Store Manager to improve the business.
• Maintain personal sales and achieve sales goals.
• Uphold safety and security standards in the store.
• Unpack boxes for inventory as required.

Skills

Retail management

Customer service

Team leadership

Sales-focused

Communication

Tools

POS systems

Inventory tracking

Job description

## Job DescriptionTechStyle Fashion Group - Fabletics is currently looking for a **Full-Time Retail Sales Lead** at Twelve Oaks Mall in Novi, MI!**How Do You Fit In?**As the Sales Lead you would be responsible for providing a best in class retail store customer experience and support in sales and operations. Using cutting edge technology you will enable our Customers to shop seamlessly between our website and retail stores. You'll work alongside the Store Manager, store supervisors, and a team of highly personable associates to help our Customers *Live their Passion*. The right candidate would be a self-motivated, highly energetic individual who is comfortable engaging the public. You will join a tight knit group of key contributors who are actively working together to achieve aggressive goals, and meet timelines to drive the business forward.This position will report to the Store Manager.**Responsibilities*** Embody our culture and values and providing insight to our Customers on how to Live their passion.* Actively engage our Customers in new and meaningful ways by providing knowledge on the fabrics, features, fit, and function of our product.* Drive Customer engagement inside and outside of the store environment ranging from store events & promotions to community projects.* Provides training and immediate feedback around our Customer Experience Playbook & other performance expectations (Customer Engagement, Omnicart, Member Chat, etc.)* Works in coordination with the Store Manager to inspire associates to meet/exceed individual & team performance goals.* Communicate inventory and training needs to Store Manager to increase overall Customer experience.* Maintain store-merchandising guidelines that make the store easy to shop and add value to the Customer’s purchase journey.* Actively participate to provide and nourish feedback to Store Manager to continuously improve the business.* Strive for excellence meeting and exceeding Store objectives as it relates to Performance, Productivity, Efficiency, and Quality standards.* Serve as a resource for general product knowledge to all customers and team members.* Maintain personal sales and achieve sales goals.* Maintain all safety and security standards and identify, communicate potential issues.* Unpack boxes for inventory as required. Boxes can weigh 10-30 lbs.**Required Skills*** 1-year minimum of work experience within a retail environment. Prior retail management experience, a plus.* Knowledge & familiarity of active lifestyle choices such as Yoga, Cycling/Spin, Pilates, Weight Training, Running, Nutrition and other healthy activities.* Ability to socially interact with Customers, Employees and Business Partners inside and outside of the store environment.* Ability to work with large teams.* Great interpersonal skills, a positive attitude, and the ability to thrive in a fast-paced environment.* Have a high degree of comfort dealing with ambiguity, including the ability to take initiative when an opportunity provides itself.* Familiar with retail inventory and POS systems.* Self-motivated, a good communicator with an innate ability to bring the best out in others.* The ability to multi-task, set priorities and work well under pressure.* Flexibility in work hours, open to work evenings, weekends, and national holidays.* This position involves constant moving, talking, hearing, reaching, grabbing and standing for at least two consecutive hours. May occasionally involve stooping, kneeling, crouching and climbing ladders.* Applicants must be 18 years of age or older.TechStyle is an Equal Opportunity Employer: M/F/PV/D (minority, female, protected veteran, disability)**Security Alert: Protect yourself from scams**At Fabletics, we're dedicated to recruiting top talent who share our drive for innovation. To safeguard candidates, Fabletics emphasizes legitimate recruitment practices. Initial communication is primarily via official email addresses and LinkedIn; beware of deviations. Personal data and sensitive information will not be solicited during the application phase. Interviews are conducted via phone, in person, or through the approved platforms Teams or Zoom—never via messaging apps or other calling services. Offers are merit-based, communicated verbally, and followed up in writing. If personal information is requested to initiate the hiring process, rest assured it will be through secure and protected means.Fabletics, Inc. is an equal opportunity employer. We recruit, employ, compensate, develop, and promote regardless of race, national origin, religion, sex, sexual orientation, gender identity, age, disability, genetic information, veteran status, and other protected status as required by applicable. At Fabletics, Inc., we champion a vibrant workplace culture that thrives on diversity law and do not tolerate discrimination or harassment. We are one team from many backgrounds, innovating through diversity of individuals, who are driven by passion for creating an inclusive space for all. Fabletics, Inc. will continue to champion a workplace culture that prizes diversity and inclusivity. We encourage you to apply regardless of meeting all qualifications and/or requirements.