Retail Sales Lead — Coach & Elevate Customer Experience

Knitwell Group; New York (NY); On-site; USD 25,000 - 32,000; Full time

Benefits offered by this job

401(k) plan

Merchandise discounts plus eligibility

Professional development

Community impact through philanthropic

Job summary

Ann Taylor is seeking a Sales Lead in New York to support and role model exceptional customer experiences. You will work with the Store Manager to become expert in store operations and be ready to step in as manager when needed.

You’ll collaborate with leaders to onboard and develop a highly engaged team, uphold visual and service standards, and ensure a seamless omnichannel experience for customers.

Qualifications

• 6 months retail sales experience (preferred).
• Management experience (preferred).
• Technology proficient and ability to operate a point-of-sale system.
• Enjoys communicating and coaching.
• Flexible availability – including evenings, weekends, and holidays.
• Takes initiative in making thoughtful decisions.
• Ability to organize, delegate, and prioritize assignments to stay on top of deadlines.

Responsibilities

• Be a representative of the brand and model personalized customer experience behaviors.
• Assist store leaders with onboarding and developing an effective, highly engaged team.
• Support an inclusive store environment for associates where everyone feels welcome and engaged.
• Uphold the highest visual and operational standards while keeping the focus on the customer.
• Use tools to drive a customer-focused team environment and profitable business.
• Provide in-the-moment feedback and coaching so each associate can bring their best to customer interactions.
• Build productive relationships by sharing ideas and supporting the team.
• Use technology to stay informed on company priorities and promotions and provide customers with a seamless omnichannel shopping experience by utilizing available tools.
• Seamlessly step into the role of manager when needed.

Skills

Retail experience

Store management

POS system

Coaching

Flexible schedule

Decision making

Organization & delegation

Job description

Ann Taylor is seeking a Sales Lead in New York to support and role model exceptional customer experiences. You will work with the Store Manager to become expert in store operations and be ready to step in as manager when needed.

You’ll collaborate with leaders to onboard and develop a highly engaged team, uphold visual and service standards, and ensure a seamless omnichannel experience for customers.