Retail Sales - Lead Associate II (Key Holder)

Goodwill Industries of Northwest North Carolina, Inc.; Weaverville (NC); On-site; USD 22,000 - 28,000; Full time

Job summary

Goodwill Industries of Northwest North Carolina, Inc. is seeking a Lead Associate to oversee store operations in the absence of the Store Manager, ensuring friendly customer service and strong teamwork in a fast-paced environment.

The role involves cash handling, supervision, and ensuring efficient daily operations while maintaining donation processing, pricing and stocking standards across a 1-location operation in North Carolina.

Qualifications

• Lead or supervisory experience required.
• Able to work evenings and weekends.
• Physical ability to lift up to 50 pounds.

Responsibilities

• Closes store, reconciles cash with daily sales.
• Maintains daily sales records and deposits.
• Receives, prices and stocks donations.
• Hangs/inspects/tag textiles in a production setting.

Skills

Cash handling

Customer service

Leadership

Store operations

Teamwork

Education

High School Diploma or equivalent

Tools

Cash register

Job description

Job Category : Ret

Requisition Number : RETAI014781

• Posted : September 16, 2026
• Full-Time
• On-site
• Rate : $17.25 USD per hour

Locations

Showing 1 location

Description

Use your skills to transform your local community. Goodwill Industries of Northwest North Carolina offers numerous career opportunities with competitive pay, excellent benefits, and the reward of knowing your hard work is helping others.

WHY WORK FOR GOODWILL?

Goodwill Industries of Northwest North Carolina, Inc. (Goodwill) is a 501(c)(3) nonprofit organization headquartered in Winston-Salem, NC. We employ more than 1,100 team members who are dedicated to our mission of providing employment and training services that help people find jobs and reach financial stability. With 51 retail stores, 20 career centers, and dozens of attended donation centers across a 31-county territory, Goodwill is a complex enterprise offering a wide range of career opportunities.

At Goodwill, the work we do makes a difference in the lives of the individuals we serve and, in turn, in the community in which we live. Our business operations provide stability to our organization that is not always enjoyed by nonprofit organizations solely funded by outside sources. Our employees enjoy excellent benefits and a unique work environment that is professional, fast paced, and fulfilling.

Our organization’s values shape our culture and guide our interactions with program participants, customers, and each other. Our shared commitment to Living the Mission; Promoting Teamwork; Driving Improvement; Taking Responsibility for Actions and Behaviors; and Respecting and Appreciating Others is what makes us successful and inspires all that we do.

Want to learn more about Goodwill? Please go to our website:https://www.goodwillnwnc.org/about/

JOB DESCRIPTION:

Our Lead Associates provide store leadership in absence of Store Manager/ Assistant to the Manager, demonstrating to the store staff our commitment to friendly customer service and team work. Must show integrity and resourcefulness and enjoy a varied and very fast-paced environment.

• Closes store, reconciles cash with daily sales reports and secures facility for night
• Prepares and maintain records of store operations including daily sales reports, cash deposits and opening/closing reports and conducts inspections when necessary.
• Cash register/customer service.
• Receiving, pricing and stocking donations. (Receivers may occasionally lift and carry up to 50 pounds, and frequently lift and carry 10 to 35 pounds.)
• Hanging/Inspecting/Tagging textile & clothing in a production style setting.

EDUCATION: High School Diploma or equivalent preferred.

EXPERIENCE: Lead or supervisory experience required.

HOURS: Associates should be available to work most store hours, especially on evenings and weekends. Stores are open Monday through Saturday 9am to 8pm, opening at 1PM on Sunday.

PAY: $17.25

EOE: E-Verify Employer

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.