Retail Sales Lead- Ardmore

Eileen Fisher; Ardmore (PA); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Monthly bonus

Annual bonus

Employee stock ownership plan

401K

Paid time off

Health insurance

Wellness reimbursement

Uniform allowance

Employee discount

Job summary

SilkRoad is seeking a Sales Leader for a full-time store role in Ardmore, PA. You will maintain customer service standards, lead a sales team, and support store operations when leadership is unavailable.

You will train and mentor team members, engage customers with styling options, and ensure a well-merchandised, welcoming store environment. This role offers growth opportunities within a values-driven company.

Qualifications

• Experience leading a sales team in a retail environment.
• Proven ability to train and mentor staff.
• Strong customer service standards and problem solving.
• Ability to manage daily store operations and visual presentation.

Responsibilities

• Establish excellent customer service standards and lead by example.
• Collaborate with sales team in priority setting, daily tasks, and delegation.
• Identify store needs and communicate to leadership.
• Support store leaders in daily operations when needed.
• Engage customers with product styling and outfit options.
• Contribute to back-of-house functions and stock management.
• Participate in training and mentoring of team members.
• Develop solutions when store leaders are absent.
• Maintain high standards of sales floor and merchandising.
• Assist with store merchandising and visual presentation.

Skills

Customer service

Team leadership

Retail sales

Communication

Job description

Come be a part of a community where all are welcome. A place where you can make a difference, inspire others—and be inspired.We are looking for associates with a passion for clothing, people, and sustainability.

About us:

EILEEN FISHER creates simple, timeless shapes designed to work together effortlessly, season after season. We make our clothes to last—and then take them back to be reworn again or remade into entirely new designs. We believe in the fundamental potential of every person—our employees, our customers and those who make our clothes—and are committed to creating conditions that empower people.It’s all part of our commitment to doing business in a way that helps build a better industry. And a better future. EILEEN FISHER is one of the largest women’s fashion companies to be a certified B Corporation, which means we voluntarily meet high criteria for social and environmental performance, accountability, and transparency.

Values Statement:

As a founder lead Company, our values are deeply embedded in and shape our culture.Our values are the shared responsibility of every position and are intended to be infused in all that we do; how we show up, how we approach our work and how we interact with one another. Our values support our commitment to Diversity, Equity + Inclusion, and our commitment to Sustainability allows us to protect our limited natural resources, fight climate change and shift the fashion industry towards circularity.

• We are authentic.
• We thrive in connection.
• We trust each other.
• We innovate through creativity.
• We are committed to the health of the whole.
• We are united by purpose.

Position Summary:

As Sales Leader you are responsible for maintaining customer service standards and resolving operational issues when the Store Leader and Assistant Store Leader are unavailable. This role is full-time working 30- 40 hrs./wk.

Practices:

As a Sales Leader you communicate our vision and lead from the EF Mission. You focus on what's really important by setting priorities. You inspire creativity and explore possibilities. You engage your team—motivating, directing, inspiring, and involving them in decisions. You openly communicate your expectations and concerns, being present, accessible, listening and seeking to understand. You're authentic and always tell the truth. You nurture growth in others by supporting their passions, strengths and work styles. You nurture growth in yourself; seeking to know yourself, be yourself, and embrace your authentic style. You actively infuse the work environment with an atmosphere of possibility, positive energy and a spirit of play.

Summary of Duties and Responsibilities:

• Establish excellent customer service standards and lead by example.
• Collaborate with and lead sales team in priority setting, daily tasks and delegation of responsibilities.
• Identify and communicate team and store needs to leader team.
• Partner and support store leader team in daily store operations as necessary.
• Use creative approaches to engage the customer with the product; illustrate how to wear the clothing and explore different options.
• Possess strong understanding and ability to contribute and assist in back of house functions.
• Participate in the training and mentoring of new and current team members with an emphasis on nurturing talent and growth.
• Develop creative solutions for situations that arise when store leaders are not present.
• Maintain high standards of sales floor and merchandise.
• Assist Store Leader with store merchandising and visual presentation with willingness to experiment and be open to exploring all possibilities.
• Ensure and contribute to a safe and clean store environment.
• PERFORMS OTHER RELATED DUTIES AND ASSIGNMENTS AS REQUIRED

Benefits:

• Monthly Store Bonus Incentives
• Annual Company Bonus Plan
• Employee Stock Ownership Plan
• 401(K)
• Paid Time Off
• Comprehensive Health Insurance for full-time employees (medical, dental, life ins, etc.)
• Wellness Reimbursement Program (education, PTO related expenses, spa services, fitness/ exercise fees, etc.)
• Uniform Allowance
• Employee and Friends & Family discount