Retail Sales & Guest Experience Specialist

Newell Brands; Merrillville (IN); On-site; USD 32,000 - 42,000; Full time

Job summary

Newell Brands in Merrillville, Indiana is seeking a customer-focused retail team member to deliver an exceptional guest experience and help drive store sales. You will apply product knowledge, connect with customers, and uphold visual standards.

This role requires flexibility to work weekends and holidays in a fragrance-filled environment, strong communication, and a collaborative spirit to support the Store Manager and a high-performing team.

Qualifications

• Proven experience in a retail environment (1+ years preferred).
• Strong communication and interpersonal abilities.
• Must be able to work in a fragrance-filled environment.
• Ability to work flexible hours, including weekends and holidays.

Responsibilities

• Contribute to creating a welcoming store environment focused on delivering an exceptional guest experience.
• Understand guest needs through product knowledge and make emotional connections.
• Maximize sales potential by implementing company selling strategies and building lasting customer relationships to enhance loyalty.
• Drive guest loyalty through the Rewards Loyalty program and KPIs.
• Assist in maintaining store appearance by following company visual standards, including plan-o-grams, visual maintenance, signage, and store cleanliness.
• Support the Store Manager in building a high-performing team that represents Newell Brand Values.
• Foster a positive work environment through teamwork and effective communication.
• Support inventory management activities and control expenses.
• Incorporate safety and loss prevention measures into daily activities and follow company policies and Code of Ethics.
• Consistently strive to achieve or exceed all KPI goals through strategic planning, effective execution, and continuous performance improvement.

Skills

Retail experience

Communication

Fragrance env.

Job description

Newell Brands in Merrillville, Indiana is seeking a customer-focused retail team member to deliver an exceptional guest experience and help drive store sales. You will apply product knowledge, connect with customers, and uphold visual standards.

This role requires flexibility to work weekends and holidays in a fragrance-filled environment, strong communication, and a collaborative spirit to support the Store Manager and a high-performing team.