Retail Sales Floor Associate

Goodwill Industries of Middle Tennessee; Springfield (TN); On-site; USD 17,000 - 21,000; Full time

Job summary

Goodwill Industries of Middle Tennessee is seeking a Retail Sales Floor Associate in Springfield to help create a welcoming shopping environment and support store operations. You will assist customers, process transactions, and maintain clean, organized merchandise while following Goodwill policies.

The role requires flexibility to work evenings, weekends, and holidays and contributes to a mission-driven retail experience in a nonprofit setting.

Qualifications

• Customer service skills in a retail setting.
• Ability to follow store policies and safety guidelines.
• Basic math and cash-handling accuracy.

Responsibilities

• Deliver friendly, respectful shopper service; greet and assist every shopper.
• Maintain store readiness through basic housekeeping, recovery, and merchandising.
• Ensure accurate transactions and smooth front-end flow at registers.

Skills

Customer service

Point-of-sale

Merchandising

Basic math

Flexibility

Education

High School Diploma or equivalent

Tools

Cash handling

Job description

Job Location

Springfield

Job Summary

The Retail Sales Floor Associate supports a consistently positive shopper experience by helping maintain a clean, organized, well merchandised, and welcoming store environment during assigned shifts. This role focuses on providing friendly, efficient service through point of sale transactions, sales floor standards, merchandising, and overall store readiness, while following established processes aligned with Goodwill's mission of Changing Lives through Education, Training, and Employment.

Job Description

Essential Functions

Shopper Experience

• Support the delivery of a consistently positive shopper experience during assigned shifts by helping maintain a clean, organized, and welcoming store environment.
• Provide a world‑class shopper experience by Greeting, Respecting, Engaging, Assisting, and Thanking every shopper.
• Accurately process point‑of‑sale transactions while delivering friendly, efficient service and supporting smooth customer flow at the front end.
• Support shop‑ready merchandising standards through timely recovery, basic replenishment, and adherence to established presentation guidelines.
• Maintain cleanliness, organization, and safety across all shopper‑facing areas, including registers, aisles, fitting rooms, restrooms, and checkout zones.
• Assist shoppers with questions, product location, fitting rooms, and checkout needs in a courteous and respectful manner.
• Support signage placement, price accuracy, fixture organization, and product presentation by following established processes and reporting concerns to store leadership.

Store Readiness & Daily Operations

• Complete assigned tasks to support overall store readiness, including recovery, merchandising support, and basic housekeeping throughout the shift.
• Support opening and closing routines assigned to ensure the store is ready to serve shoppers at the beginning and end of each day.
• Assist with basic backroom, production, or operational support tasks as directed by store leadership.

Compliance, Safety & Operational Standards

• Follow all company policies, safety guidelines, and operational procedures during assigned shifts.
• Practice safe work behaviors and report hazards, incidents, or concerns to store management.
• Follow cash‑handling, pricing integrity, and loss‑prevention procedures to support a safe and compliant shopping environment.

Schedule & Flexibility

• Maintain a flexible schedule, including evenings, weekends, and holidays.
• Perform other duties as assigned to support overall store operations.

Minimum Qualifications

Required Skills

Education

• High School Diploma or equivalent preferred.

Experience

• Prior retail, customer service, or production experience preferred, but not required.

Knowledge and Skills

• Ability to deliver friendly, respectful, and helpful shopper service.
• Ability to follow established processes, procedures, and safety guidelines.
• Basic math skills and attention to detail for accurate transactions.
• Ability to stand, walk, bend, and lift as required in a retail environment.
• Ability to work a flexible schedule, including evenings, weekends, and holidays.

Preferred Education / Experience / Knowledge & Skills / Certifications & License

• High School Diploma or equivalent preferred.
• Previous retail, customer service, or production experience preferred.
• Experience working in fast‑paced, high‑volume environments preferred.
• Prior nonprofit or mission‑based retail experience is a plus.
• Experience operating a point‑of‑sale system or handling cash transactions preferred.
• Bilingual language skills are preferred.