Retail Sales & Customer Experience Manager

Michaels; California, United States, Northern America, Americas; Hybride; USD 26 000 - 33 000; Plein temps

Résumé du poste

The Michael's Companies in the Los Angeles area seeks a dynamic Sales Manager to lead your store team toward exceptional customer experiences, strong sales, and operational excellence. You will drive selling behaviors and KPIs while ensuring brand standards and SOP compliance.

You will coach and develop staff, oversee front-end operations, POS accuracy, loyalty enrollment, and in-store programs (balloons, events) to maximize conversion and satisfaction.

Qualifications

• 3+ years retail leadership experience.
• Experience guiding front-end and service operations to meet KPIs.
• Ability to train and coach team members.

Responsabilités

• Assist Store Manager in leading and managing SOPs and Company programs.
• Execute policies and standards, ensuring store conditions and results.
• Model and coach Customer Experience and selling behaviors to drive conversion and satisfaction.
• Provide MOD coverage, maintain floor leadership and service standards.
• Ensure accurate use of POS and Self-Checkout; support transactions.
• Oversee events and in-store programs (e.g., balloons, birthday parties).
• Promote loyalty programs and protection plans to customers.
• Drive omni-channel service and order fulfillment (BOPIS, Same Day Delivery).
• Train and develop team through onboarding and ongoing skill-building.

Connaissances

retail leadership

customer service

training & coaching

inventory management

Outils

POS systems

Self-Checkout

Description du poste

The Michael's Companies in the Los Angeles area seeks a dynamic Sales Manager to lead your store team toward exceptional customer experiences, strong sales, and operational excellence. You will drive selling behaviors and KPIs while ensuring brand standards and SOP compliance.

You will coach and develop staff, oversee front-end operations, POS accuracy, loyalty enrollment, and in-store programs (balloons, events) to maximize conversion and satisfaction.