Retail Sales Associate - Westfarms

Athleta; West Hartford (CT); On-site; USD 22,523 - 24,108; Part time

Benefits offered by this job

50% employee discount on merchandise

Competitive Paid Time Off

401(k) plan with company matching

Employee stock purchase plan

Job summary

A major active lifestyle brand seeks customer-focused associates to engage with customers in a positive shopping environment. You will provide expert knowledge on products while assisting with sales and customer inquiries. This role emphasizes building brand loyalty through exceptional service, offering style suggestions, and managing various operational processes. Generous benefits include a significant merchandise discount and competitive paid time off plans, alongside a commitment to inclusive employment practices.

Qualifications

• Good communicator with technology utilization skills.
• Problem solver focused on continuous improvement.
• Able to handle customer interactions professionally.

Responsibilities

• Engage customers with excellent service and product expertise.
• Provide style and outfitting suggestions to customers.
• Promote customer loyalty programs and omni-channel offerings.

Skills

Communication

Problem-solving

Customer service

Technology utilization

Job description

About Athleta

For the past 25 years, we’ve committed ourselves and our brand to a single aim: to empower all women and girls. Inspiration. Collaboration. Connection. Inclusivity. It’s what we do best, and we’re on the hunt for people who share our passion for leading an active lifestyle, growing personally as well as professionally, and creating game‑changing products and experiences.

About The Role

In this role, you will engage and connect with our customers by providing excellent customer service. You will be an expert in product and use this expertise to educate, inform, inspire and outfit the customer. You will offer information to the customer on current merchandise assortment, store promotions and events, and execute operational processes effectively and efficiently. Your goal is to bring our brand to life for our customers while building brand loyalty and delivering with productivity.

What You’ll Do

• All associates are expected to become experts of the brand's selling behaviors, leveraging these behaviors with every customer who walks through our doors and allowing us to provide a premium customer experience.
• Acknowledge and assist customers; locate merchandise efficiently using various methods; answer questions quickly and accurately.
• Offer style and outfit suggestions to the customer, utilizing mannequins and displays for inspiration.
• Promote loyalty by educating customers about our loyalty programs.
• Leverage omni‑channel offerings to deliver a frictionless customer experience.
• Support sales floor, fitting room, checkout, and back‑of‑house processes, as required.
• Be courteous and responsive to internal/external requests.
• Exchange and verify job related information to provide support.

Who You Are

• Good communicator with the ability to utilize technology effectively and engage with customers and your team to meet goals.
• Problem solver with a focus on continuous improvement, who is always learning, open to feedback and takes action as required.
• Able to handle customer interactions and potential issues/concerns courteously and professionally.
• Use basic information‑gathering skills to solve problems.
• Ability to learn procedural knowledge acquired through on‑the‑job training.

Benefits at Athleta

• Merchandise discount for our brands: 50% off regular‑priced merchandise at Old Navy, Gap, Banana Republic and Athleta, and 30% off at Outlet for all employees.
• One of the most competitive Paid Time Off plans in the industry.
• Employees can take up to five “on the clock” hours each month to volunteer at a charity of their choice.
• Extensive 401(k) plan with company matching for contributions up to four percent of an employee’s base pay.
• Employee stock purchase plan.
• Medical, dental, vision and life insurance.
• See more of the benefits we offer.

Hourly Range: $16.35 - $17.50 USD

Employee pay will vary based on factors such as qualifications, experience, skill level, competencies and work location. We will meet minimum wage or minimum of the pay range (whichever is higher) based on city, county and state requirements.

Gap Inc. is an equal‑opportunity employer and is committed to providing a workplace free from harassment and discrimination. We are committed to recruiting, hiring, training and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status. We have received numerous awards for our long‑held commitment to equality and will continue to foster a diverse and inclusive environment of belonging. In 202 we were recognized by Forbes as one of the World's Best Employers and one of the Best Employers for Diversity.