Retail Sales Associate - Village Pointe

Athleta; Omaha (NE); On-site; USD 2,066,000 - 2,480,000; Full time

Benefits offered by this job

Discounted merchandise

Paid time off

401(k) with match

Volunteer hours

Stock purchase plan

Insurance – medical/dental/vision

Job summary

Athleta is hiring a Brand Associate in Omaha to bring the brand to life through outstanding customer service and product knowledge. You will educate customers, drive loyalty, and deliver a best-in-class experience using an omni-channel approach.

Success in this role requires strong communication, a genuine passion for retail, and the ability to work a flexible schedule including holidays, evenings and weekends. You’ll support store operations and help create a welcoming shopping environment.

Qualifications

• Excellent communication and teamwork skills.
• Customer-focused service delivery and relationship building.
• Experience in retail or customer-facing roles.
• Strong problem-solving and adaptability.
• Willingness to work holidays, evenings, overnights and weekends.
• Comfort with using retail tech and POS systems.
• Ability to lift up to 30 lbs and move around the store.

Responsibilities

• Provide exceptional customer service to engage and educate customers.
• Promote loyalty programs and drive sales through suggestive selling.
• Engage customers with omnichannel shopping options to enhance experience.
• Work collaboratively with leadership to meet store goals.
• Maintain a clean, organized work area and assist on the sales floor, fitting room, and cash wrap.
• Handle customer interactions professionally and resolve issues promptly.
• Execute operational processes efficiently and accurately.

Skills

Good communicator

Customer-focused

Retail experience

Problem solving

Flexible schedule

Retail technology

Job description

About Athleta

For the past 25 years, we've committed ourselves and our brand to a single aim: to empower all women and girls. Inspiration. Collaboration. Connection. Inclusivity. It's what we do best, and we're on the hunt for people who share our passion for leading an active lifestyle, growing personally as well as professionally, and creating game-changing products and experiences.

We use business as a force for good by putting people and the planet right up there with profit, which is why Athleta is a certified B Corp. Ready to make a move? Join us. Because we know that alone we're strong, but together we're unstoppable.

About The Role

As a Brand Associate, you're an integral part of our team and bring our brand to life for our customers. You're responsible for engaging and connecting with our customers by providing excellent customer service resulting in brand loyalty. You're an expert in product and use your knowledge and experience to educate, inform, inspire and wardrobe the customer. Through collaboration with your leadership team, you'll deliver a best-in-class customer experience using an omni-channel approach.

What you'll do

• Consistently treat all customers and employees with respect and contribute to a positive work environment.
• Promote loyalty by educating customers about our loyalty programs.
• Seek out and engage with customers to drive sales and service using suggestive selling.
• Enhance customer experience using all omnichannel offerings.
• Be accountable to personal goals which contribute to overall store goals and results.
• Support sales floor, fitting room, cash wrap, back of house, as required.
• Maintain a neat, clean and organized work center.
• Handle all customer interactions and potential issueseturns courteously and professionally.
• Execute operational processes effectively and efficiently.

Who you are

• A good communicator with the ability to effectively interact with customers and your team to meet goals.
• A customer-focused service provider both on and off the sales floor to help deliver an exceptional experience for our customers.
• Passionate about retail and thrive in a fastpaced environment.
• A problem solver with a focus on continuous improvement, who is always learning, open to feedback and takes action as required.
• Agreeable to work a flexible schedule to meet the needs of the business, including holiday, evening, overnight and weekend shifts.
• Able to utilize retail technology.
• Able to maneuver around sales floor, stockroom and office and lift up to 30 lbs.

Benefits at Athleta

• Merchandise discount for our brands: 50% off regular-priced merchandise at Old Navy, Gap, Banana Republic and Athleta, and 30% off at Outlet for all employees.
• One of the most competitive Paid Time Off plans in the industry.*
• Employees can take up to five "on the clock" hours each month to volunteer at a charity of their choice.*
• Extensive 401(k) plan with company matching for contributions up to four percent of an employee’s base pay.*
• Employee stock purchase plan.*
• Medical, dental, vision and life insurance.*
• See more of the benefits we offer.

Gap Inc. is an equal-opportunity employer and is committed to providing a workplace free from harassment and discrimination. We are committed to recruiting, hiring, training and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status. We have received numerous awards for our long-held commitment to equality and will continue to foster a diverse and inclusive environment of belonging. In 2022, we were recognized by Forbes as one of the World's Best Employers and one of the Best Employers for Diversity.