Retail Sales Associate - Village at Knapps Crossing

Old Navy; Grand Rapids (MI); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

Merchandise discount

Paid Time Off

Volunteer hours

401(k) with company matching

Employee stock purchase plan

Medical, dental, vision and life保险

See more of the benefits we offer

Job summary

Old Navy in the United States seeks a Brand Associate who brings our brand to life for customers. You’ll engage with shoppers, educate them on products, and deliver an omni-channel experience that builds loyalty.

You are a strong communicator, thrive in a fast-paced retail setting, and can work a flexible schedule including holidays, evenings, and weekends. You’ll support sales floor operations and help maintain an organized store environment.

Qualifications

• Customer-focused service provider both on and off the sales floor to help deliver an exceptional experience for our customers.
• Strong communication and interpersonal skills are essential in a fast-paced retail environment.
• Ability to adapt to changing priorities and learn quickly in a dynamic store setting.

Responsibilities

• Engage with customers to drive sales and provide exceptional service across omni-channel offerings.
• Educate customers about loyalty programs and product features to build brand loyalty.
• Maintain a neat, clean, and well-organized sales floor and stockroom.
• Support sales floor, fitting room, cash wrap, and back-of-house operations as needed.
• Handle customer interactions professionally, including returns and inquiries.

Skills

Customer service

Communication

Retail awareness

Teamwork

Problem solving

Adaptability

Job description

About Old Navy

Forget what you know about old-school industry rules. When you work at Old Navy, you’re choosing a different path. From day one, we’ve been on a mission to democratize fashion and make shopping fun again. Our teams make style accessible to everyone, creating high-quality, must-have fashion essentials for the whole family, with love, season after season.

We opened our first store in 1994 in San Francisco and have been on a roll ever since. We cultivate a community of playful personalities that thrive in a fast-paced environment where our employees can be their most authentic selves. Here, we’re family.

About The Role

As a Brand Associate, you’re an integral part of our team and bring our brand to life for our customers. You’re responsible for engaging and connecting with our customers by providing excellent customer service resulting in brand loyalty. You’re an expert in product and use your knowledge and experience to educate, inform, inspire and wardrobe the customer. Through collaboration with your leadership team, you’ll deliver a best-in-class customer experience using an omni-channel approach.

What you'll do

• Consistently treat all customers and employees with respect and contribute to a positive work environment.
• Promote loyalty by educating customers about our loyalty programs.
• Seek out and engage with customers to drive sales and service using suggestive selling.
• Enhance customer experience using all omni-channel offerings.
• Be accountable to personal goals which contribute to overall store goals and results.
• Support sales floor, fitting room, cash wrap, back of house, as required.
• Maintain a neat, clean and organized work center.
• Handle all customer interactions and potential issueseturns courteously and professionally.
• Execute operational processes effectively and efficiently.

Who you are

• A good communicator with the ability to effectively interact with customers and your team to meet goals.
• A customer-focused service provider both on and off the sales floor to help deliver an exceptional experience for our customers.
• Passionate about retail and thrive in a fastpaced environment.
• A problem solver with a focus on continuous improvement, who is always learning, open to feedback and takes action as required.
• Agreeable to work a flexible schedule to meet the needs of the business, including holiday, evening, overnight and weekend shifts.
• Able to utilize retail technology.
• Able to maneuver around sales floor, stockroom and office and lift up to 30 lbs.

Benefits at Old Navy

• Merchandise discount for our brands: 50% off regular-priced merchandise at Old Navy, Gap, Banana Republic and Athleta, and 30% off at Outlet for all employees.
• One of the most competitive Paid Time Off plans in the industry.*
• Employees can take up to five “on the clock” hours each month to volunteer at a charity of their choice.*
• Extensive 401(k) plan with company matching for contributions up to four percent of an employee’s base pay.*
• Employee stock purchase plan.*
• Medical, dental, vision and life insurance.*
• See more of the benefits we offer.
• For eligible employees

Gap Inc. is an equal-opportunity employer and is committed to providing a workplace free from harassment and discrimination. We are committed to recruiting, hiring, training and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status. We have received numerous awards for our long-held commitment to equality and will continue to foster a diverse and inclusive environment of belonging. In 2022, we were recognized by Forbes as one of the World’s Best Employers and one of the Best Employers for Diversity.