Retail Sales Associate-Spa

Omni Hotels & Resorts; Carlsbad (CA); On-site; USD 30,000 - 45,000; Full time

Job summary

Omni Hotels & Resorts is seeking a Spa Retail Sales Agent at the Omni La Costa Resort & Spa in Carlsbad, CA. The ideal candidate will provide exceptional service, manage merchandise sales, and be involved in maintaining store cleanliness and organization.

Applicants must have a high school diploma and have completed college-level accounting classes, with customer service experience being helpful. Join a team that values respect and empowerment for all associates.

Qualifications

• Must be a High School graduate.
• Must have completed college-level accounting classes or equivalent, and one year of hotel accounting experience preferred.
• Customer service experience helpful.

Responsibilities

• Complete and accurate technical knowledge of store point of sale.
• Accurate check-in of daily receipts and organizing merchandise.
• Prepare sales floor and assist customers with special orders.

Skills

Customer service experience

Technical knowledge of store point of sale

Education

High School diploma

College-level accounting classes

Job description

Spa Retail Sales Agent

Omni La Costa Resort & Spa is nestled among the beautiful coastal foothills of Carlsbad, CA, where timeless luxury meets modern wellness. The resort features the award-winning Spa at La Costa, acclaimed restaurants, championship golf, tennis, and a variety of pools that celebrate the Southern California lifestyle.

At Omni La Costa, our associates are the heart of the guest experience. We foster a culture rooted in respect, gratitude, and empowerment, offering comprehensive training, mentorship, and opportunities for growth. If you’re passionate about hospitality, this role may be a perfect match.

Overview

To provide Exceptional Service at every opportunity while selling merchandise and communicating with every guest and each co‑worker.

Responsibilities

• Complete and accurate technical knowledge of store point of sale, end of day paperwork, and cash handling skills.
• Accurate check‑in of daily receipts, steaming of garments, organizing back stock and displaying merchandise.
• Actively partake in store cleanliness and straightening of merchandise at opening and closing of business daily; all associates attend monthly product knowledge meetings.
• Prepare sales floor, music, lighting, and dressing rooms for business daily.
• Using 4 Key Service to answer phones, assist in taking special customer orders, and ring in sales.
• Create positive teamwork ethics; support and recommend other plaza stores with an enthusiastic approach.
• Understand and follow the policy for checking out the bank and store key.
• Understand and follow all policies for parking, professional attire, and use of company equipment.
• Involved in all aspects of inventory once per quarter (four times per year) including preparation, physical count, and variances.

Qualifications

• Must be a High School graduate.
• Must have completed college‑level accounting classes or equivalent, and one year of hotel accounting experience preferred.
• Customer service experience helpful.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand; use hands to finger, handle or feel; reach with hands and arms; and talk or hear. The employee is occasionally required to walk; stoop, kneel, crouch, or crawl; and taste or smell. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required include close vision, distance vision, and ability to adjust focus.

EEO Statement

Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. We do not discriminate on the basis of any protected category with respect to the payment of wages.