Retail Sales Associate - Somerset Collection

Gap; Troy (MI); On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

50% off regular-priced merchandise

Competitive Paid Time Off plan

Volunteer hours each month

401(k) matching

Employee stock purchase plan

Medical, dental, vision, and life insurance

Job summary

A leading American retailer located in Auburn Hills, MI is seeking part-time seasonal retail associates. In this role, you will provide excellent customer service, engage customers, and promote brand loyalty through various operational processes. Ideal candidates possess strong communication skills and a problem-solving mindset. Competitive benefits include generous discounts and a comprehensive paid time off plan.

Qualifications

• Ability to engage with customers and meet goals.
• Focus on continuous improvement and openness to feedback.
• Ability to handle customer interactions professionally.

Responsibilities

• Engage and connect with customers by providing excellent service.
• Assist customers and locate merchandise efficiently.
• Promote brand loyalty and educate customers on loyalty programs.
• Promote loyalty by educating customers about our loyalty programs.
• Leverage omni-channel offerings to deliver a frictionless customer experience.
• Support sales floor, fitting room, check out, and back-of-house processes, as required.
• Provide courteous and responsive service to internal and external requests.
• Exchange and verify job-related information to provide support.

Skills

Good communication

Problem-solving

Basic information-gathering skills

Problem solving

Tech-friendly

Tools

POS system

Job description

About Gap

Gap has always been about optimistic American style. We are an iconic American brand with a history rooted in our people—our employees and our customers. We strive to leave the world better than we found it and stay true to our roots while looking ahead to what’s next.

About The Role

In this role, you will engage and connect with our customers by providing excellent customer service. You will be an expert in product and use this expertise to educate, inform, inspire and outfit the customer. You will offer information on current merchandise assortment, store promotions and events, and execute operational processes effectively and efficiently. Your goal is to bring our brand to life for our customers while building brand loyalty and delivering with productivity.

What Youll Do

• All associates are expected to become experts of the brand’s selling behaviors, leveraging these behaviors with every customer to provide a premium experience.
• Acknowledge and assist customers; locate merchandise efficiently using various methods; answer questions quickly and accurately.
• Offer style and outfit suggestions to the customer, using mannequins and displays for inspiration.
• Promote loyalty by educating customers about our loyalty programs.
• Leverage omni-channel offerings to deliver a frictionless customer experience.
• Support sales floor, fitting room, check out, and back-of-house processes, as required.
• Provide courteous and responsive service to internal and external requests.
• Exchange and verify job-related information to provide support.

Who You Are

• Good communicator with the ability to use technology effectively and engage with customers and your team to meet goals.
• Problem solver with a focus on continuous improvement, who is always learning, open to feedback and takes action as required.
• Able to handle customer interactions and potential issues or concerns courteously and professionally.
• Use basic information-gathering skills to solve problems.
• Ability to learn procedural knowledge acquired through on-the-job training.

Benefits

• Merchandise discount for our brands: 50% off regular-priced merchandise at Old Navy, Gap, Banana Republic and Athleta; 30% off at Outlet for all employees.
• Competitive Paid Time Off plan.
• Employees can take up to five on-the-clock hours each month to volunteer at a charity of their choice.
• Extensive 401(k) plan with company matching for contributions up to four percent of base pay.
• Employee stock purchase plan.
• Medical, dental, vision and life insurance.
• See more of the benefits we offer.
• For eligible employees.

Equal Opportunity

Gap Inc. is an equal-opportunity employer and is committed to providing a workplace free from harassment and discrimination. We recruit, hire, train and promote qualified people of all backgrounds, and make employment decisions without regard to any protected status. We have received awards for our commitment to equality and foster a diverse and inclusive environment of belonging.

Location and Job Details

Auburn Hills, MI

Seasonal/Part-time roles typical for Retail Sales