Retail Sales Associate - Silver Spring Square

Old Navy; Mechanicsburg (Cumberland County); On-site; USD 17,000 - 21,000; Full time

Benefits offered by this job

50% off regular-priced merchandise

Competitive Paid Time Off plan

Employee stock purchase plan

Medical, dental, vision and life insurance

Employee stock purchase plan

Medical, dental, vision, life

Job summary

A well-known retail brand in Cumberland County is looking for a Brand Associate to engage with customers and deliver exceptional service. As part of the team, you will promote brand loyalty, maintain a positive work environment, and support sales operations. Ideal candidates are effective communicators, customer-focused, and adaptable to meet business needs, including weekend and holiday shifts. The role comes with attractive employee benefits, including merchandise discounts and a competitive Paid Time Off plan.

Qualifications

• Ability to effectively interact with customers and team members.
• Customer-focused service provider on and off the sales floor.
• Passionate about retail and thrives in a fast-paced environment.
• Willingness to work flexible hours, including holidays and weekends.
• Capacity to lift up to 30 lbs.

Responsibilities

• Engage and connect with customers to provide excellent service.
• Promote loyalty programs and drive sales.
• Maintain organized work areas and execute operational processes.
• Handle customer interactions and issues professionally.
• Be accountable to personal goals which contribute to overall store goals and results.
• Support sales floor, fitting room, cash wrap, back of house, as required.
• Maintain a neat, clean and organized work center.
• Handle all customer interactions and potential issues courteously and professionally.
• Execute operational processes effectively and efficiently.

Skills

Customer service

Effective communication

Problem-solving

Flexible scheduling

Retail technology

Job description

About Old Navy

Forget what you know about old-school industry rules. When you work at Old Navy, you’re choosing a different path. From day one, we’ve been on a mission to democratize fashion and make shopping fun again. Our teams make style accessible to everyone, creating high-quality, must-have fashion essentials for the whole family, with love, season after season.

We opened our first store in 1994 in San Francisco and have been on a roll ever since. We cultivate a community of playful personalities that thrive in a fast-paced environment where our employees can be their most authentic selves. Here, we’re family.

About The Role

As a Brand Associate, you’re an integral part of our team and bring our brand to life for our customers. You’re responsible for engaging and connecting with our customers by providing excellent customer service resulting in brand loyalty. You’re an expert in product and use your knowledge and experience to educate, inform, inspire and wardrobe the customer. Through collaboration with your leadership team, you’ll deliver a best-in-class customer experience using an omni-channel approach.

What You’ll Do

• Consistently treat all customers and employees with respect and contribute to a positive work environment.


• Promote loyalty by educating customers about our loyalty programs.


• Seek out and engage with customers to drive sales and service using suggestive selling.


• Enhance customer experience using all omnichannel offerings.


• Be accountable to personal goals which contribute to overall store goals and results.


• Support sales floor, fitting room, cash wrap, back of house, as required.


• Maintain a neat, clean and organized work center.


• Handle all customer interactions and potential issueseturns courteously and professionally.


• Execute operational processes effectively and efficiently.

Who You Are

• A good communicator with the ability to effectively interact with customers and your team to meet goals.


• A customer-focused service provider both on and off the sales floor to help deliver an exceptional experience for our customers.


• Passionate about retail and thrive in a fastpaced environment.


• A problem solver with a focus on continuous improvement, who is always learning, open to feedback and takes action as required.


• Agreeable to work a flexible schedule to meet the needs of the business, including holiday, evening, overnight and weekend shifts.


• Able to utilize retail technology.


• Able to maneuver around sales floor, stockroom and office and lift up to 30 lbs.

Benefits at Old Navy

• Merchandise discount for our brands: 50% off regular-priced merchandise at Old Navy, Gap, Banana Republic and Athleta, and 30% off at Outlet for all employees.


• One of the most competitive Paid Time Off plans in the industry.*


• Employees can take up to five “on the clock” hours each month to volunteer at a charity of their choice.*


• Extensive 401(k) plan with company matching for contributions up to four percent of an employee’s base pay.*


• Employee stock purchase plan.*


• Medical, dental, vision and life insurance.*


• See more of the benefits we offer.

Gap Inc. is an equal‑opportunity employer and is committed to providing a workplace free from harassment and discrimination. We are committed to recruiting, hiring, training and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status. We have received numerous awards for our long‑held commitment to equality and will continue to foster a diverse and inclusive environment of belonging. In 2022, we were recognized by Forbes as one of the World's Best Employers and one of the Best Employers for Diversity.