Retail Sales Associate - Silver Sands

Gap Inc.; Pasadena (CA); On-site; USD 1,929,000 - 2,480,000; Part time

Job summary

Gap Inc. in Pasadena, CA is seeking a Brand Associate to bring our brand to life for customers.

You will educate customers about products, offer outstanding service, and contribute to a seamless omnichannel experience across sales floor and fitting rooms. You’re a collaborative communicator who thrives in a fast-paced retail environment, willing to adapt to holiday, evening, overnight, and weekend shifts, and ready to help achieve store goals while maintaining a neat, organized workspace and

Qualifications

• Experience in retail or customer service environment.
• Strong communication and interpersonal skills.
• Able to learn and use store technology and POS systems.
• Willingness to work flexible hours, including evenings and weekends.

Responsibilities

• Provide excellent customer service to drive loyalty and sales.
• Educate customers about loyalty programs and promotions.
• Engage with customers using suggestive selling techniques.
• Utilize omnichannel tools to enhance the shopping experience.
• Work toward personal and store goals through reliable performance.
• Support sales floor, fitting room, cash wrap, and back of house as needed.
• Keep the work area neat, clean and organized.
• Handle customer interactions and returns professionally.
• Execute daily store operations efficiently.

Skills

Customer service

Communication

Sales skills

Flexibility

Teamwork

Job description

About the Role

As a Brand Associate, you’re an integral part of our team and bring our brand to life for our customers. You’re responsible for engaging and connecting with our customers by providing excellent customer service resulting in brand loyalty. You’re an expert in product and use your knowledge and experience to educate, inform, inspire and wardrobe the customer. Through collaboration with your leadership team, you’ll deliver a best-in-class customer experience using an omni-channel approach.

What You’ll Do

• Consistently treat all customers and employees with respect and contribute to a positive work environment.

• Promote loyalty by educating customers about our loyalty programs.

• Seek out and engage with customers to drive sales and service using suggestive selling.

• Enhance customer experience using all omnichannel offerings.

• Be accountable to personal goals which contribute to overall store goals and results.

• Support sales floor, fitting room, cash wrap, back of house, as required.

• Maintain a neat, clean and organized work center.

• Handle all customer interactions and potential issues/returns courteously and professionally.

• Execute operational processes effectively and efficiently.

Who You Are

• A good communicator with the ability to effectively interact with customers and your team to meet goals.

• A customer-focused service provider both on and off the sales floor to help deliver an exceptional experience for our customers.

• Passionate about retail and thrive in a fastpaced environment.

• A problem solver with a focus on continuous improvement, who is always learning, open to feedback and takes action as required.

• Agreeable to work a flexible schedule to meet the needs of the business, including holiday, evening, overnight and weekend shifts.

• Able to utilize retail technology.

• Able to maneuver around sales floor, stockroom and office and lift up to 30 lbs.