Retail Sales Associate (Seasonal)

New Balance Athletics; Vacaville (CA); On-site; USD 23,000 - 33,000; Full time

Benefits offered by this job

Medical insurance options

Tuition reimbursement

Lifestyle reimbursements

Job summary

New Balance Athletics in Vacaville, CA is hiring Retail Sales Associates to ensure smooth store operations and deliver exemplary customer service. You will use product knowledge and proper selling techniques to assist customers throughout the transaction while positively representing the NB brand.

The role involves greeting customers, understanding their needs, educating on product features, and closing sales.

Qualifications

• Must be 18 years of age or older.
• Past retail experience is preferred but not required.
• Strong customer service and verbal communication skills.
• Demonstrated ability to flourish in a team environment.
• Familiarity with cash register functions.
• Ability to quickly perform basic math.

Responsibilities

• Provide customer service using proper selling techniques, product knowledge, and the GUEST service model.
• Greet and make customer contact; understand the customer's needs; educate the customer on product features and benefits.
• Solve any customer problems/answer any questions.
• Transact the sale through suggestive selling, multiple selling, and effective closing.
• Correctly measure and fit customers with appropriate NB product.
• Inform customers about promotions and keep the floor neat and stocked.

Skills

Customer service

Verbal communication

Cash handling

Team player

Job description

Who We Are:

Since 1906, New Balance has empowered people through sport and craftsmanship to create positive change in communities around the world. We innovate fearlessly, guided by our core values and driven by the belief that conventions were meant to be challenged. We foster a culture in which every associate feels welcomed and respected, where leaders and creatives are inspired to shape the world of tomorrow by taking bold action today.

JOB MISSION

Retail Sale Associates ensure our retail stores operate smoothly and provide exemplary customer service. Educated with expert product knowledge, they utilize proper selling techniques to assist customers throughout every step of the transaction process, always positively representing the New Balance brand.

MAJOR ACCOUNTABILITIES

Provide customer service using proper selling techniques, product knowledge, and the GUEST service model:

• G reet and make customer contact
• U nderstand the customer's needs
• E ducate the customer on product features and benefits
• S olve any customer problems/answer any questions
• T ransact the sale through suggestive selling, multiple selling, and effective closing

Correctly measure and fit customers with appropriate NB product

Inform customers about any promotions we have running

Keep the floor always looking its best - neat, organized, and well stocked

Make sure items are labeled and price marked properly

Protect our products by greeting customers, attaching/detaching security tags, monitoring floor merchandise, reporting shrinkage and security violations, etc.

Follow safety regulations, including proper lifting procedures and timely reporting of all accidents and near misses

REQUIREMENTS FOR SUCCESS

Must be 18 years of age or older.

Should be a people person!

Past retail experience preferred, but not necessary

Strong customer service and verbal communication skills

Demonstrated ability to flourish in a team environment

Familiarity with cash register functions

Ability to quickly perform basic math

Willingness to work a flexible schedule that may include weekends and holidays

Ability to: lift 4 lbs. frequently; lift maximum 8 lbs. occasionally; kneel or squat frequently; move boxes of product up to 50 lbs (with assistance if necessary); stand for extended periods of time; climb ladders occasionally; climb and descend stairs frequently (depending on location)

Vacaville, CA Retail Only Pay Range: $16.90 - $19.65 - $23.60 Hourly (actual base pay varying based upon, but not limited to, relevant experience, time in role, internal equity, geographic location, and more.)

Regular Associate Benefits

• three options for medical insurance as well as dental, vision, life insurance and 401K
• online learning and development courses
• tuition reimbursement
• $100 monthly student loan support
• various mentorship programs
• yearly $1,000 lifestyle reimbursement
• 4 weeks of vacations
• 12 holidays
• generous parental leave
• Temporary associates are provided three options for medical insurance as well as dental and vision insurance and an associate discount.
• Part time associates are provided 401k, short term disability, a yearly $300 lifestyle reimbursement and an associate discount.

Equal Opportunity Employer

New Balance provides equal opportunities for all current and prospective associates and takes affirmative action to ensure that employment, training, compensation, transfer, promotion and other terms, conditions and privileges of employment are provided without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, handicap, genetic information and/or status as an Armed Forces service medal veteran, recently separated veteran, qualified disabled veteran or other protected veteran.