Retail Sales Associate (Seasonal)

New Balance; San Diego (CA); On-site; USD 23,419 - 28,929; Part time

Job summary

New Balance in Las Americas, CA is seeking Retail Sale Associates to deliver exceptional customer service, showcase product knowledge, and guide shoppers through every step of the transaction. You will greet customers, assess needs, explain features, handle transactions, keep the floor organized, and support promotions while maintaining safety and accuracy.

This role requires a friendly team player with basic math skills, familiarity with cash registers, and flexibility to work weekends and

Qualifications

• Must be 18 years or older.
• Strong customer service and verbal communication skills.
• Demonstrated ability to flourish in a team environment.
• Familiarity with cash register functions.
• Ability to quickly perform basic math.
• Willingness to work weekends and holidays.
• Ability to lift up to 50 lbs with assistance; stand for extended periods.

Responsibilities

• Provide customer service using proper selling techniques and product knowledge.
• Greet customers and understand their needs.
• Educate customers on product features and benefits and guide through the transaction.
• Solve customer questions and issues; close sales with smart upselling.
• Correctly measure and fit customers with appropriate NB product.
• Inform customers about current promotions and store programs.
• Keep the sales floor neat, organized, and properly labeled; report shrinkage and security issues.

Skills

Customer service

Verbal communication

Teamwork

Cash handling

Basic math

Flexibility

Lifting/physical stamina

Tools

Cash register functions

Job description

Job Mission

Retail Sale Associates ensure our retail stores operate smoothly and provide exemplary customer service. Educated with expert product knowledge, they utilize proper selling techniques to assist customers throughout every step of the transaction process, always positively representing the New Balance brand.

Major Accountabilities

• Provide customer service using proper selling techniques, product knowledge, and the GUEST service model:
  • Greet and make customer contact
  • Understand the customer's needs
  • Educate the customer on product features and benefits
  • Solve any customer problems/answer any questions
  • Transact the sale through suggestive selling, multiple selling, and effective closing
• Correctly measure and fit customers with appropriate NB product
• Inform customers about any promotions we have running
• Keep the floor always looking its best – neat, organized, and well stocked
• Make sure items are labeled and price marked properly
• Protect our products by greeting customers, attaching/detaching security tags, monitoring floor merchandise, reporting shrinkage and security violations, etc.
• Follow safety regulations, including proper lifting procedures and timely reporting of all accidents and near misses

Requirements For Success

• Must be 18 years of age or older.
• Should be a people person!
• Past retail experience preferred, but not necessary
• Strong customer service and verbal communication skills
• Demonstrated ability to flourish in a team environment
• Familiarity with cash register functions
• Ability to quickly perform basic math
• Willingness to work a flexible schedule that may include weekends and holidays
• Ability to lift 4 lbs. frequently; lift maximum 8 lbs. occasionally; kneel or squat frequently; move boxes of product up to 50 lbs (with assistance if necessary); stand for extended periods of time; climb ladders occasionally; climb and descend stairs frequently (depending on location)

Pay & Location

Las Americas, CA – Retail Only. Pay Range: $17.75 - $17.90 - $21.50 hourly. (Actual base pay varies based on relevant experience, time in role, internal equity, geographic location, and more.)

Benefits

New Balance offers a comprehensive traditional benefits package including three options for medical insurance, dental, vision, life insurance, and 401K. In addition, nontraditional perks such as online learning and development courses, tuition reimbursement, $100 monthly student loan support, mentorship programs, yearly $1,000 lifestyle reimbursement, 4 weeks of vacations, 12 holidays, generous parental leave, and more are provided. Temporary associates receive medical, dental, and vision insurance and an associate discount. Part‑time associates receive 401k, short‑term disability, a yearly $300 lifestyle reimbursement, and an associate discount.

Equal Opportunity Employer

New Balance provides equal opportunities for all current and prospective associates and takes affirmative action to ensure that employment, training, compensation, transfer, promotion and other terms, conditions and privileges of employment are provided without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, handicap, genetic information and/or status as an Armed Forces service member veteran, recently separated veteran, qualified disabled veteran or other protected veteran.