Retail Sales Associate (Seasonal)

New Balance Athletics, Inc.; Philadelphia (Philadelphia County); On-site; USD 20,000 - 30,000; Part time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401K

Job summary

New Balance Athletics, Inc. is seeking Retail Sale Associates for our Philadelphia stores. You will provide exemplary customer service, utilize product knowledge, and guide customers through each step of the purchasing process.

Responsibilities include greeting customers, understanding needs, educating on features, completing transactions, and keeping the floor neat and well stocked. A flexible schedule, including weekends and holidays, is required.

Qualifications

• Must be 18 years or older and comfortable with a flexible schedule including weekends and holidays.
• Strong customer service and verbal communication skills.
• Able to work well in a team and handle basic math.

Responsibilities

• Greet customers and initiate contact on the floor.
• Understand customer needs and educate on product features and benefits.
• Assist with transactions using selling techniques and close sales.
• Measure and fit customers with appropriate NB products.
• Inform customers about promotions and keep the floor neat and well stocked.
• Label and price items correctly and monitor security tags and shrinkage.
• Follow safety procedures and report accidents or near misses.

Skills

Customer service

Teamwork

Verbal communication

Cash handling

Math skills

Tools

POS system

Job description

Who We Are

Since 1906, New Balance has empowered people through sport and craftsmanship to create positive change in communities around the world. We innovate fearlessly, guided by our core values and driven by the belief that conventions were meant to be challenged. We foster a culture in which every associate feels welcomed and respected, where leaders and creatives are inspired to shape the world of tomorrow by taking bold action today.

Job Mission

Retail Sale Associates ensure our retail stores operate smoothly and provide exemplary customer service. Educated with expert product knowledge, they utilize proper selling techniques to assist customers throughout every step of the transaction process, always positively representing the New Balance brand.

Major Accountabilities

Provide customer service using proper selling techniques, product knowledge, and the GUEST service model:

• Greet and make customer contact
• Understand the customer's needs
• Educate the customer on product features and benefits
• Solve any customer problems/answer any questions
• Transact the sale through suggestive selling, multiple selling, and effective closing
• Correctly measure and fit customers with appropriate NB product
• Inform customers about any promotions we have running
• Keep the floor always looking its best – neat, organized, and well stocked
• Make sure items are labeled and price marked properly
• Protect our products by greeting customers, attaching/detaching security tags, monitoring floor merchandise, reporting shrinkage and security violations, etc.
• Follow safety regulations, including proper lifting procedures and timely reporting of all accidents and near misses

Requirements for Success

Must be 18 years of age or older. Should be a people person! Past retail experience preferred, but not necessary Strong customer service and verbal communication skills Demonstrated ability to flourish in a team environment Familiarity with cash register functions Ability to quickly perform basic math Willingness to work a flexible schedule that may include weekends and holidays

• lift 4 lbs. frequently
• lift maximum 8 lbs. occasionally
• kneel or squat frequently
• move boxes of product up to 50 lbs (with assistance if necessary)
• stand for extended periods of time
• climb ladders occasionally
• climb and descend stairs frequently (depending on location)

Philadelphia Premium, PA Retail Only

Pay Range: $14.30 - $17.90 - $21.50 Hourly (actual base pay varying based upon, but not limited to, relevant experience, time in role, internal equity, geographic location, and more.)

Regular Associate Benefits

Our products are only as good as the people we hire, so we make sure to hire the best and treat them accordingly. New Balance offers a comprehensive traditional benefits package including three options for medical insurance as well as dental, vision, life insurance and 401K. We also proudly offer a slate of more nontraditional perks – opportunities like online learning and development courses, tuition reimbursement, $100 monthly student loan support and various mentorship programs – that encourage our associates to grow personally as they develop professionally. You’ll also enjoy a yearly $1,000 lifestyle reimbursement, 4 weeks of vacations, 12 holidays and generous parental leave, because work-life balance is more than just a buzzword – it’s part of our culture. Temporary associates are provided three options for medical insurance as well as dental and vision insurance and an associate discount. Part time associates are provided 401k, short term disability, a yearly $300 lifestyle reimbursement and an associate discount.

Equal Opportunity Employer

New Balance provides equal opportunities for all current and prospective associates and takes affirmative action to ensure that employment, training, compensation, transfer, promotion and other terms, conditions and privileges of employment are provided without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, handicap, genetic information and/or status as an Armed Forces service medal veteran, recently separated veteran, qualified disabled veteran or other protected veteran.

At New Balance, our job is to aid athletes in their pursuit of excellence, whether that means helping professional athletes set records and win medals, or propelling everyday athletes to achieve a new PR, run their first 5K or just to live a more healthy and active lifestyle. Our products are the perfect blend of function and technology, giving you the performance technology you need and the style you want. Our associates around the world bring these goals to life with their high-level skills and creativity. While we offer the best product on the market, we’re also equally committed to giving back. So while we look to succeed, we believe in ensuring others have the same opportunity.