Retail Sales Associate (PT)

Warrior Sports, Inc.; Utah; On-site; USD 18,000 - 26,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401K

Tuition reimbursement

Lifestyle reimbursement

Vacation time

Holidays

Parental leave

Associate discount

Job summary

New Balance is seeking Retail Sales Associates at City Creek Center, UT to deliver exceptional customer service and expert product knowledge. You will greet customers, understand needs, educate on features, and guide them through the purchase and fitting process in a fast-paced retail environment.

Flexibility to work weekends/holidays, strong math and cash handling skills, and the ability to lift up to 50 lbs are required.

Qualifications

• 18+ years of age (legal requirement).
• Strong customer service and verbal communication skills.
• Retail experience preferred but not required.
• Ability to flourish in a team environment.
• Familiarity with cash register functions.
• Ability to quickly perform basic math.
• Willingness to work a flexible schedule including weekends/holidays.
• Lift 4 lbs. frequently; up to 50 lbs. with assistance; kneel or squat frequently; stand for extended periods.

Responsibilities

• Provide customer service using proper selling techniques, product knowledge, and the guest service model.
• Greet customers and identify their needs.
• Educate customers on product features and benefits.
• Resolve customer questions and issues.
• Process sales through suggestive and multiple selling and closing.
• Correctly measure and fit customers with NB products.
• Inform customers about promotions.
• Keep the floor neat, organized, and well stocked.
• Ensure items are labeled and priced properly.
• Monitor and report shrinkage and security concerns.
• Follow safety regulations and report accidents or near misses.

Skills

People skills

Customer service

Verbal communication

Team player

Cash handling

Basic math

Flexible schedule

Physical stamina

Lifting up to 50 lbs

Job description

Who We Are

Since 1906, New Balance has empowered people through sport and craftsmanship to create positive change in communities around the world. We innovate fearlessly, guided by our core values and driven by the belief that conventions were meant to be challenged. We foster a culture in which every associate feels welcomed and respected, where leaders and creatives are inspired to shape the world of tomorrow by taking bold action today.

JOB MISSION

Retail Sale Associates ensure our retail stores operate smoothly and provide exemplary customer service. Educated with expert product knowledge, they utilize proper selling techniques to assist customers throughout every step of the transaction process, always positively representing the New Balance brand.

MAJOR ACCOUNTABILITIES

• Provide customer service using proper selling techniques, product knowledge, and the GUEST service model:
• Greet and make customer contact
• Understand the customer's needs
• Educate the customer on product features and benefits
• Solve any customer problems/answer any questions
• Transact the sale through suggestive selling, multiple selling, and effective closing
• Correctly measure and fit customers with appropriate NB product
• Inform customers about any promotions we have running
• Keep the floor always looking its best – neat, organized, and well stocked
• Make sure items are labeled and price marked properly
• Protect our products by greeting customers, attaching/detaching security tags, monitoring floor merchandise, reporting shrinkage and security violations, etc.
• Follow safety regulations, including proper lifting procedures and timely reporting of all accidents and near misses

REQUIREMENTS FOR SUCCESS

• Must be 18 years of age or older.
• Should be a people person!
• Past retail experience preferred, but not necessary
• Strong customer service and verbal communication skills
• Demonstrated ability to flourish in a team environment
• Familiarity with cash register functions
• Ability to quickly perform basic math
• Willingness to work a flexible schedule that may include weekends and holidays
• Ability to: lift 4 lbs. frequently; lift maximum 8 lbs. occasionally; kneel or squat frequently; move boxes of product up to 50 lbs (with assistance if necessary); stand for extended periods of time; climb ladders occasionally; climb and descend stairs frequently (depending on location)

LOCATION & COMPENSATION

City Creek Center, UT Retail Only

Pay Range: $12.80 - $16.00 - $19.20 Hourly (actual base pay varying based upon, but not limited to, relevant experience, time in role, internal equity, geographic location, and more.)

BENEFITS

• Three options for medical insurance as well as dental, vision, life insurance and 401K
• Opportunities like online learning and development courses, tuition reimbursement, $100 monthly student loan support and various mentorship programs
• Yearly $1,000 lifestyle reimbursement
• 4 weeks of vacations
• 12 holidays
• Generous parental leave
• Temporary associates are provided three options for medical insurance as well as dental and vision insurance and an associate discount.
• Part time associates are provided 401k, short term disability, a yearly $300 lifestyle reimbursement and an associate discount.

Equal Opportunity Employer

New Balance provides equal opportunities for all current and prospective associates and takes affirmative action to ensure that employment, training, compensation, transfer, promotion and other terms, conditions and privileges of employment are provided without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, handicap, genetic information and/or status as an Armed Forces service medal veteran, recently separated veteran, qualified disabled veteran or other protected veteran. At New Balance, our job is to aid athletes in their pursuit of excellence, whether that means helping professional athletes set records and win medals, or propelling everyday athletes to achieve a new PR, run their first 5K or just to live a more healthy and active lifestyle. Our products are the perfect blend of function and fashion, giving you the performance technology you need and the style you want. Our associates around the world bring these goals to life with their high-level skills and creativity. While we offer the best product on the market, we’re also equally committed to giving back. So while we look to succeed, we believe in ensuring others have the same opportunity.