Retail Sales Associate (PT)

New Balance Athletics, Inc.; The Grove (CA); On-site; USD 25,000 - 28,000; Part time

Benefits offered by this job

Medical insurance options

Dental, Vision, Life insurance

401K

Job summary

New Balance is seeking a Part-time Sales Associate for our The Grove Flagship Store in Los Angeles, CA. You will deliver an exceptional in-store experience through authentic customer engagement, strong product knowledge, and a welcoming environment.

This role is part-time/seasonal, requiring weekend and holiday availability. Compensation ranges from $18 to $20 per hour, based on experience, with opportunities to grow within a values-driven retail team.

Qualifications

• Must be at least 18 years old.
• Strong customer-service mindset; ability to greet customers and interact professionally with teammates.
• Available to work a flexible schedule, including weekends and holidays.
• Physical requirements: lift 4–8 lbs, move products up to 50 lbs, stand for extended periods.

Responsibilities

• Greet and engage customers, understand needs, and recommend products.
• Measure and fit customers, answer questions, and resolve concerns professionally.
• Represent New Balance values – integrity, teamwork, and total customer satisfaction.
• Process sales transactions accurately.
• Maintain an organized, well-stocked floor with properly labeled merchandise.
• Support loss-prevention efforts.

Skills

Customer service

Communication

Flexibility

Retail experience

Physical stamina

Job description

Who We Are: Since 1906, New Balance has empowered people through sport and craftsmanship to create positive change in communities around the world. We innovate fearlessly, guided by our core values and driven by the belief that conventions were meant to be challenged. We foster a culture in which every associate feels welcomed and respected, where leaders and creatives are inspired to shape the world of tomorrow by taking bold action today.

ROLE SNAPSHOT:

Position: Part-time Sales Associate

Location: The Grove Flagship Store (Los Angeles, CA)

Store Opening: July 2026

Compensation: $18-20 per hour (based on experience)

HOW YOU'LL MAKE AN IMPACT: As a part-time/seasonal Retail Sales Associate, you will deliver an exceptional in-store experience for our customers. Through authentic customer engagement, strong product knowledge, and a passion for the New Balance brand, you will help customers find the right products while contributing to a welcoming and organized retail environment.

WHAT YOU'LL DO:

• Deliver outstanding customer service by greeting and engaging customers, asking thoughtful questions to understand their needs, and recommending products.
• Measure and fit customers, answering their questions and resolving concerns in a professional and timely manner.
• Represent New Balane brand values – integrity, teamwork, and total customer satisfaction.
• Process sales transactions accurately.
• Maintain an organized and well-stocked floor; ensure merchandise is properly labeled, priced, and displayed.
• Support loss-prevention efforts.

YOUR EXPERIENCE AND STRENGTHS:

• Must be at least 18 years of age.
• Strong customer-service mindset; ability to greet customers, communicate clearly and professionally with customers and teammates.
• Availability to work a flexible schedule, including weekends and holidays.
• Physical requirements: Ability to lift between 4-8 lbs; ability to move or assist with moving product up to 50 lbs.
• Ability to stand for extended periods; kneel, squat, and climb ladders or stairs as needed.
• Preferred prior experience working in a retail or customer-facing environment

The Grove, CA Retail Only Pay Range: $18.42 - $19.65 - $23.60 Hourly (actual base pay varying based upon, but not limited to, relevant experience, time in role, internal equity, geographic location, and more.)

Regular Associate Benefits

• New Balance offers a comprehensive traditional benefits package including three options for medical insurance as well as dental, vision, life insurance and 401K.
• We also proudly offer a slate of more nontraditional perks – opportunities like online learning and development courses, tuition reimbursement, $100 monthly student loan support and various mentorship programs – that encourage our associates to grow personally as they develop professionally.
• You’ll also enjoy a yearly $1,000 lifestyle reimbursement, 4 weeks of vacations, 12 holidays and generous parental leave, because work-life balance is more than just a buzzword – it’s part of our culture.
• Temporary associates are provided three options for medical insurance as well as dental and vision insurance and an associate discount.
• Part time associates are provided 401k, short term disability, a yearly $300 lifestyle reimbursement and an associate discount.

Equal Opportunity Employer

New Balance provides equal opportunities for all current and prospective associates and takes affirmative action to ensure that employment, training, compensation, transfer, promotion and other terms, conditions and privileges of employment are provided without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, handicap, genetic information and/or status as an Armed Forces service medal veteran, recently separated veteran, qualified disabled veteran or other protected veteran.

At New Balance, our job is to aid athletes in their pursuit of excellence, whether that means helping professional athletes set records and win medals, or propelling everyday athletes to achieve a new PR, run their first 5K or just to live a more healthy and active lifestyle. Our products are the perfect blend of function and fashion, giving you the performance technology you need and the style you want. Our associates around the world bring these goals to life with their high-level skills and creativity. While we offer the best product on the market, we’re also equally committed to giving back. So while we look to succeed, we believe in ensuring others have the same opportunity.