Retail Sales Associate (PT)

New Balance; San Clemente (CA); On-site; USD 23,000 - 29,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401K

Tuition reimbursement

Student loan support

Mentorship programs

Lifestyle reimbursement

Paid time off

Holiday pay

Associate discount

Job summary

New Balance in San Clemente, CA is seeking a Retail Sales Associate to deliver exceptional customer service and drive sales. You will use product knowledge to assist customers through every step of the purchase, ensuring a positive brand experience.

The role emphasizes teamwork, flexibility for weekends/holidays, and the ability to lift up to 50 lbs. Prior retail experience is helpful but not required, with opportunities to grow within a globally recognized brand.

Qualifications

• Must be 18 years of age or older.
• Retail experience preferred but not required.
• Strong customer service and verbal communication skills.
• Demonstrated ability to flourish in a team environment.
• Familiarity with cash register functions.
• Ability to perform basic math quickly.
• Willingness to work weekends/holidays.
• Ability to lift up to 50 lbs (with assistance) and stand for extended periods.

Responsibilities

• Provide customer service using proper selling techniques and product knowledge.
• Understand customer needs and educate on product features and benefits.
• Close sales through suggestive selling and effective upselling.
• Measure and fit customers with appropriate NB products.
• Inform customers about promotions and store policies.
• Keep the floor neat, organized, and well stocked.
• Ensure items are labeled and priced correctly.
• Protect products and report shrinkage or security issues.
• Follow safety procedures and report accidents promptly.

Skills

Customer service

Verbal communication

Teamwork

Cash register

Basic math

POS system

Tools

POS system

Job description

Who We Are:

Since 1906, New Balance has empowered people through sport and craftsmanship to create positive change in communities around the world. We innovate fearlessly, guided by our core values and driven by the belief that conventions were meant to be challenged. We foster a culture in which every associate feels welcomed and respected, where leaders and creatives are inspired to shape the world of tomorrow by taking bold action today.

JOB MISSION

Retail Sale Associates ensure our retail stores operate smoothly and provide exemplary customer service. Educated with expert product knowledge, they utilize proper selling techniques to assist customers throughout every step of the transaction process, always positively representing the New Balance brand.

MAJOR ACCOUNTABILITIES

• Provide customer service using proper selling techniques, product knowledge, and the GUEST service model: G reet and make customer contact
• U nderstand the customer's needs
• E ducate the customer on product features and benefits
• S olve any customer problems/answer any questions
• T ransact the sale through suggestive selling, multiple selling, and effective closing
• Correctly measure and fit customers with appropriate NB product
• Inform customers about any promotions we have running
• Keep the floor always looking its best – neat, organized, and well stocked
• Make sure items are labeled and price marked properly
• Protect our products by greeting customers, attaching/detaching security tags, monitoring floor merchandise, reporting shrinkage and security violations, etc.
• Follow safety regulations, including proper lifting procedures and timely reporting of all accidents and near misses

REQUIREMENTS FOR SUCCESS

• Must be 18 years of age or older.
• Should be a people person!
• Past retail experience preferred, but not necessary
• Strong customer service and verbal communication skills
• Demonstrated ability to flourish in a team environment
• Familiarity with cash register functions
• Ability to quickly perform basic math
• Willingness to work a flexible schedule that may include weekends and holidays
• Ability to: lift 4 lbs. frequently; lift maximum 8 lbs. occasionally; kneel or squat frequently; move boxes of product up to 50 lbs (with assistance if necessary); stand for extended periods of time; climb ladders occasionally; climb and descend stairs frequently (depending on location)

San Clemente, CA Retail Only Pay Range: $16.90 - $17.90 - $21.50 Hourly (actual base pay varying based upon, but not limited to, relevant experience, time in role, internal equity, geographic location, and more.)

Regular Associate Benefits

Our products are only as good as the people we hire, so we make sure to hire the best and treat them accordingly.

• three options for medical insurance as well as dental, vision, life insurance and 401K
• online learning and development courses
• tuition reimbursement
• $100 monthly student loan support
• various mentorship programs
• yearly $1,000 lifestyle reimbursement
• 4 weeks of vacations
• 12 holidays
• generous parental leave
• Temporary associates are provided three options for medical insurance as well as dental and vision insurance and an associate discount.
• Part time associates are provided 401k, short term disability, a yearly $300 lifestyle reimbursement and an associate discount.

Equal Opportunity Employer

New Balance provides equal opportunities for all current and prospective associates and takes affirmative action to ensure that employment, training, compensation, transfer, promotion and other terms, conditions and privileges of employment are provided without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, handicap, genetic information and/or status as an Armed Forces service medal veteran, recently separated veteran, qualified disabled veteran or other protected veteran.