Retail Sales Associate (PT)

newbalance; Brandywine (DE); On-site; USD 17,000 - 28,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401K

Tuition reimbursement

Online learning

Lifestyle reimbursement

Associate discount

Vacation time

Job summary

New Balance is seeking Retail Sales Associates to help our Brandywine store run smoothly and deliver exemplary service. You’ll use product knowledge and friendly selling techniques to assist customers throughout the purchase journey.

Responsibilities include understanding customer needs, educating on features, processing transactions, and maintaining a neat, well-stocked floor. Flexible schedule, weekend/holiday availability, and positive team collaboration are expected.

Qualifications

• Must be 18 years or older.
• Strong customer service and verbal communication skills.
• Past retail experience preferred, but not required.
• Demonstrated ability to flourish in a team environment.
• Familiarity with cash register functions.
• Ability to quickly perform basic math.
• Willingness to work a flexible schedule including weekends/holidays.
• Physical ability to lift up to 50 lbs with assistance.

Responsibilities

• Provide customer service using proper selling techniques and product knowledge.
• Understand customer needs and educate on product features and benefits.
• Solve customer problems and answer questions.
• Transact sales with suggestive and multiple selling, closing.
• Ensure items are properly labeled and priced.
• Keep floor neat, organized, and well stocked.
• Monitor security and report shrinkage or violations.
• Follow safety regulations and report accidents.

Skills

Customer service

People person

Teamwork

Verbal communication

Cash handling

Basic math

Education

High school diploma or equivalent

Tools

Cash register

Job description

Who We Are

Since 1906, New Balance has empowered people through sport and craftsmanship to create positive change in communities around the world. We innovate fearlessly, guided by our core values and driven by the belief that conventions were meant to be challenged. We foster a culture in which every associate feels welcomed and respected, where leaders and creatives are inspired to shape the world of tomorrow by taking bold action today.

JOB MISSION

Retail Sale Associates ensure our retail stores operate smoothly and provide exemplary customer service. Educated with expert product knowledge, they utilize proper selling techniques to assist customers throughout every step of the transaction process, always positively representing the New Balance brand.

MAJOR ACCOUNTABILITIES

• Provide customer service using proper selling techniques, product knowledge, and the GUEST service model: G reet and make customer contact
• U nderstand the customer's needs
• E ducate the customer on product features and benefits
• S olve any customer problems/answer any questions
• T ransact the sale through suggestive selling, multiple selling, and effective closing
• Correctly measure and fit customers with appropriate NB product
• Inform customers about any promotions we have running
• Keep the floor always looking its best - neat, organized, and well stocked
• Make sure items are labeled and price marked properly
• Protect our products by greeting customers, attaching/detaching security tags, monitoring floor merchandise, reporting shrinkage and security violations, etc.
• Follow safety regulations, including proper lifting procedures and timely reporting of all accidents and near misses

REQUIREMENTS FOR SUCCESS

• Must be 18 years of age or older.
• Should be a people person!
• Past retail experience preferred, but not necessary
• Strong customer service and verbal communication skills
• Demonstrated ability to flourish in a team environment
• Familiarity with cash register functions
• Ability to quickly perform basic math
• Willingness to work a flexible schedule that may include weekends and holidays
• Ability to: lift 4 lbs. frequently; lift maximum 8 lbs. occasionally; kneel or squat frequently; move boxes of product up to 50 lbs (with assistance if necessary); stand for extended periods of time; climb ladders occasionally; climb and descend stairs frequently (depending on location)

Location and Pay

Brandywine, DE Retail Only Pay Range: $15.00 - $16.80 - $20.15 Hourly (actual base pay varying based upon, but not limited to, relevant experience, time in role, internal equity, geographic location, and more.)

Benefits

• New Balance offers a comprehensive traditional benefits package including three options for medical insurance as well as dental, vision, life insurance and 401K.
• We also proudly offer a slate of more nontraditional perks - opportunities like online learning and development courses, tuition reimbursement, $100 monthly student loan support and various mentorship programs - that encourage our associates to grow personally as they develop professionally.
• You'll also enjoy a yearly $1,000 lifestyle reimbursement, 4 weeks of vacations, 12 holidays and generous parental leave, because work-life balance is more than just a buzzword - it's part of our culture.
• Temporary associates are provided three options for medical insurance as well as dental and vision insurance and an associate discount.
• Part time associates are provided 401k, short term disability, a yearly $300 lifestyle reimbursement and an associate discount.

Equal Opportunity Employer

New Balance provides equal opportunities for all current and prospective associates and takes affirmative action to ensure that employment, training, compensation, transfer, promotion and other terms, conditions and privileges of employment are provided without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, handicap, genetic information and/or status as an Armed Forces service medal veteran, recently separated veteran, qualified disabled veteran or other protected veteran.