Retail Sales Associate (Part-time, Onsite)

MASS MoCA; North Adams (MA); On-site; USD 26,174 - 30,307; Part time

Benefits offered by this job

401(k) retirement plan

Roth 401(k) option

Paid time off

Sick time

Emergency fund LemonAid

Retirement planning

Professional development

Educational leave

ROAM membership

Student loan repayment

Employee discounts

Staff events

Job summary

MASS MoCA gift shop in North Adams is seeking a part-time Sales Associate to greet customers, provide product information, and help maintain inviting displays. You will operate the POS system, manage the register, and learn the history of MASS MoCA to answer questions during visitor interactions.

This role is part-time (8–24 hours per week) with 2–3 days and requires weekend availability, some holidays and festivals. Benefits include retirement and PTO programs.

Qualifications

• Friendly, patient, computer-savvy, a self-starter and able to work independently.
• Knowledge of North Adams and customer service experience preferred.
• Hours: 8–24 hours per week.
• Weekend shifts, holidays, evenings and festivals may be required.

Responsibilities

• Greet customers and provide product information.
• Maintain attractive merchandise displays and clean fixtures.
• Open/close the store, operate the POS system and cash drawer.
• Organize overstock and replenish displays.
• Tag prices on new shipments.
• Learn MASS MoCA history to answer questions.

Skills

Friendly demeanor

Patient

Computer literacy

Self-motivation

Independent work

Knowledge of North Adams

Customer service experience

Education

High school diploma

Tools

POS system

Job description

Description

MASS MoCA’s gift shop is seeking a part‑time Sales Associate. The Sales Associate will report to the Gift Shop's Manager & Buyer and work closely with other retail staff. This position requires exceptional interpersonal skills as well as self‑motivation, basic math, and careful attention to detail. The MASS MoCA gift shop is a key part of the visitor services experience and operates as a source of information to visitors beyond the range of products offered.

Job Type

Part‑time

Schedule

2–3 days per week, with Saturday and Sunday availability required.

Responsibilities

• Cheerfully greet customers and provide suggestions and product information.
• Clean store fixtures and maintain attractive merchandise displays.
• Open and close the store, operating the POS system and cash drawer.
• Organize overstock and replenish store displays as needed.
• Organize and affix price tags to new incoming shipments of products.
• Take initiative to learn about the history of MASS MoCA and its current and past exhibitions and performances in order to answer customer questions.

Requirements

• Candidates must be friendly, patient, computer‑savvy, a self‑starter, and confident to work independently when needed.
• Knowledge of the North Adams area and customer service experience are preferred.
• Hours: 8 to 24 hours per week.
• Retail Sales Associates are required to work regular weekend shifts as well as holidays, evenings, and festivals when needed.

Physical Requirements

• Must be able to stand for long periods of time and lift up to 40 lbs.
• Must be able to wear PPE as necessary.

Education

• Minimum high school diploma or equivalent required.

As defined by the National Labor Relations Act, this position is part of the bargaining unit for UAW Local 2110.

Compensation and Benefits

• This position is a part‑time, non‑exempt, represented position.
• Hourly rate $19.50.
• This position does not offer relocation assistance.
• 401(k) retirement plan.
• Roth 401(k) option.
• Paid Time Off (PTO).
• Massachusetts Earned Sick Time.
• Emergency Assistance Fund (LemonAid).
• Retirement planning support.
• Professional development reimbursement.
• Educational leave.
• Reciprocal Organization of Associated Museums (ROAM).
• Student loan repayment assistance.
• Discounts at Gift Shop and R&D Store.
• Staff appreciation social events year‑round.