Retail Sales Associate Part Time

BJ's Wholesale Club; Allentown (Lehigh County); On-site; USD 28,000 - 42,000; Full time

Benefits offered by this job

Weekly pay

Free BJ's Membership

Generous PTO

Health benefits

401(k) match

Employee Stock Purchase Plan

Job summary

BJ's Wholesale Club is seeking team members to drive membership growth, deliver outstanding customer service, and support members with purchases, exchanges, and pickups.

Weekly pay, free memberships, extensive benefits, and a strong team culture are highlighted as part of the opportunity. Join us to help families save and enjoy member perks in a fast-paced retail environment.

Qualifications

• Front line or customer service experience preferred.
• Results driven with proven success in goal achievement.
• Basic math skills and comfort with point-of-sale systems.

Responsibilities

• Promotes the BJ's value proposition regarding acquisition, retention, perks, and the Member experience.
• Converts potential members by actively and effectively pitching all membership programs in accordance with company policies and practices.
• Delivers superior customer service to Members by serving as a first line point-of-contact regarding membership, credit card applications, general questions, issues, merchandise returns, exchanges, product look up, and pick-ups.
• Assists with BOPIC (Buy Online and Pick Up In Club) orders for members.

Skills

Front line experience

Sales experience

Basic math

Computer skills

Job description

A World-Class Team

BJ's Wholesale Club is powered by more than 30,000 team members who make a real impact every day. Whether you're stocking shelves, solving problems or shaping strategy, your work helps families save on what matters most.

We're a team built on purpose and opportunity. Join us and be part of something meaningful.

Why You'll Love Working at BJ's

At BJ's Wholesale Club, our team members are at the heart of everything we do. That's why we offer a comprehensive benefits package designed to support your health, well-being and future - both on and off the job. When you grow, we grow.

• Weekly Pay: Get paid every week so that you can manage your money on your terms.
• Free BJ's Memberships: Enjoy a complimentary The Club Card Membership, plus a free Supplemental Membership for someone in your household.*
• Generous Paid Time Off: Take the time you need with vacation, personal, sick days, holidays, bereavement, and jury duty leave.*
• Flexible and Affordable Health Benefits: Choose from three medical plans, and access optional dental, vision, Health Savings Account (HSA), and flexible spending account options to fit your lifestyle.*
• 401(k) Retirement Savings Plan: Build your financial future with a company match (available to team members 18 and older).*
• Employee Stock Purchase Plan: Accumulate funds through after-tax payroll deductions that can be used to purchase shares of BJ's common stock at a 15% discount.*

*Eligibility requirements vary by position.

Job Summary

Responsible for Executing Acquisition 365, renewing, upgrading, cross-selling BJ's Loyatly Programs. Also responsible for merchandise returns, exchanges, pick-ups, and general customer services inquiries. Provides excellent and efficient member service.

Team Members

Carry out job functions and responsibilities as assigned. Support the application of club policies, procedures and compliance.

We strive for flawless execution and hold ourselves accountable.

Acts with honesty and integrity and lead with the member in mind to address any and all concerns and to escale any concerns, as appropriate.

Ensure a safe and positive environment for our members and each other.

Embrace inclusion and diversity, by working together with collaboration and respect. Work as a team to achieve goals.

Move with speed and agility in everything we do.

Innovate and adapt so we can move as fast as the world around us.

Maintain a friendly to and positive attitude.

Members

Deliver service excellence through all points of contact.

Resolve and deescalate to address every member concern.

Ensure a safe and positive environment and experience for the members.

Daily commitment to GOLD Member Standards Greet, Anticipate, Appreciate (GAA)

Fast, Friendly Full, Fresh, Clean

Club Standards

Work as a team to deliver GOLD club standards daily.

Work with commitment and pride to deliver GOLD- Grand opening look daily All items stocked and promotional plans executed

Maintain visible accurate signage

Clean and organized, inside and out

Know your Business

Understand how to access and read production and/or financial performance reporting for your department.

See the connection between consistent execution and the positive impact it can have on the business.

Major Tasks, Responsibilities, and Key Accountabilities

• Promotes the BJ's value proposition regarding acquisition, retention, perks, and the Member experience.
• Converts potential members by actively and effectively pitching all membership programs in accordance with company policies and practices.
• Sells BJ's membership products to potential new and existing members with high energy and determination
• Drives toward goal achievement, defined by business established benchmarks and results
• Exhibits clear understanding of all BJ's Membership options, and Co-Brand credit card.
• Delivers superior customer service to Members by serving as a first line point-of-contact regarding membership, credit card applications, general questions, issues, merchandise returns, exchanges, product look up, and pick-ups.
• Follows tax exempt/resale membership policies in regard to the retention processes and procedures, including monitoring membership renewals and tax-exempt/resale status.
• Resolves Member concerns in a courteous and timely manner. Escalates issues to PIC and MOD when necessary.
• Assists with BOPIC (Buy Online and Pick Up In Club) orders for members.
• Maintains all club policies and procedures.
• Performs other duties as assigned, including working in other departments as needed.
• Regular, predictable, full attendance is an essential function of this job.

Qualifications

• Prior front line/customer service or previous sales experience preferred.
• Results driven with proven success in goal achievement
• Basic math skills preferred.
• Computer proficiency preferred.ss
  

Environmental Job Conditions

Most of the time is spent frequently remaining in a stationary position on hard surfaces. There may be a nee