Retail Sales Associate, Natick Collection - Part Time

Macy's; Natick (MA); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Merchandise discounts

Performance-based incentives

Employee Assistance Program

Job summary

Macy's is seeking a Retail Selling Colleague in Natick, Massachusetts, to create standout shopping experiences. This role emphasizes engaging with customers, understanding their needs, and providing personalized service.

You'll be part of a dynamic environment with competitive pay and comprehensive benefits, including health coverage, 401(k) matching, and paid time off. The position requires flexible schedules, with weekend shifts included, making an impact in every interaction.

Qualifications

• Flexible availability, including days, evenings, weekends, and holidays.
• No education or experience required.
• Excellent interpersonal skills and the ability to work effectively with colleagues.

Responsibilities

• Greet and connect with customers in a friendly way.
• Recommend products to inspire purchases.
• Wrap up customer shopping journeys with celebration.
• Maintain department recovery standards.
• Deliver optimal merchandise presentation.

Skills

Product knowledge

Communication

Sales

Technology

Continuous learning

Interpersonal skills

Collaboration

Job description

Job Overview

As a Retail Selling Colleague, you blend selling that delivers results with genuine hospitality to create standout shopping experiences. You take the time to understand each customer's needs, offering personalized recommendations and connecting them with the right products and services. Whether on the sales floor or in the fitting room, your warmth, product knowledge, and personal approach turn everyday visits into memorable moments. You stay focused on achieving selling goals by driving performance through customer engagement and smart selling behaviors. With every interaction, you build trust, meet sales targets, and inspire loyalty—making each visit both meaningful and successful.

This role goes far beyond just being a cashier. Here, the customer is at the heart of everything we do—every day, all day. If you're passionate about selling, reaching goals, working as a team, and creating amazing experiences through genuine hospitality, this could be the perfect fit for you! You'll also help keep the shopping space clean, organized, and inviting so every customer feels welcome the moment they walk in.

How Our Selling Colleagues Spend Their Day

Our colleagues begin each day energized and ready to make an impact. They wear their name badge with pride, greet teammates with a warm hello, and help ensure the sales floor is clean, organized, and prepared for customers. Before getting started, they review their sales goals, learn about new arrivals and top‑selling items, and stay up to date on current trends and promotions—so they're fully informed and ready to engage, educate, and sell with confidence.

• On the floor, they focus on the customer—offering a warm welcome, making eye contact, and creating friendly, personal conversations to build relationships that bring customers back.
• They always finish strong—sharing loyalty program benefits, ensuring customers have everything they need, and ending with a sincere thank‑you, often walking the package around and using the customer's name.
• We believe service starts with each other—supporting one another with honesty, care, and collaboration so we can better serve our customers and communities.
• We know that excellence is a journey—we strive to improve every day, take pride in our work, achieve sales goals, and learn from each other to deliver individual and store results.

Full‑time colleagues are typically scheduled to work 30 or more hours per week, while part‑time colleagues are typically scheduled 12–24 hours per week. All schedules contain weekend shifts as part of the requirements. Hours are dependent on business needs and colleague availability. Information regarding hours per week needed for benefit eligibility purposes can be found (https://employeeconnection.net/CareerSiteMedia/2024_2025_Hourly_BAAG_Macys_Bloomingdales.pdf).

What We Can Offer You

Join a team where work is as rewarding as it is fun! We offer a dynamic, inclusive environment with competitive pay and benefits. Enjoy comprehensive health and wellness coverage and a 401(k) match to invest in your future. Prioritize your well‑being with paid time off and eight paid holidays. Grow your career with continuous learning and leadership development. Plus, build community by joining one of our Colleague Resource Groups and making a difference through our volunteer opportunities.

Benefits

• Merchandise discounts
• Performance‑based incentives
• Annual merit review
• Employee Assistance Program with mental health counseling and legal/financial advice

Access the full menu of benefits offerings (https://employeeconnection.net/CareerSiteMedia/2024_2025_Hourly_BAAG_Macys_Bloomingdales.pdf).

What You Will Do

• Greet and connect with customers in a friendly and genuine way, letting them know we appreciate them and care about their experience.
• Recommend products by asking questions to identify customer needs and inspire purchases with newness and products that resonate with them.
• Offer options and solutions to customers to complete the sale.
• Wrap up the moment to close out the customer’s shopping journey, celebrating their purchases and sharing in their excitement.
• Master store products, services, loyalty programs, and Macy’s sales systems, using knowledge to help customers find what they need and suggest additional items.
• Maintain department recovery standards, including the selling floor and fitting rooms.
• Deliver optimal merchandise execution presentation, ensure accurate merchandise pricing, and process markdowns in a timely and accurate manner.
• Foster an environment of acceptance and respect that strengthens relationships and ensures authentic connections with colleagues, customers, and communities.

Skills You Will Need

• Product knowledge: Good understanding of the products you are selling and ability to give expert guidance to customers based on their wants, features, and choices.
• Communication: Comfortable communicating with customers virtually, via phone, and in person.
• Sales: Ability to build relationships with customers, achieve sales goals, and participate in pre‑selling and sales‑boosting events.
• Technology: Utilize point of sale technology and applications to help in selling and fulfilling customer orders.
• Continuous learning: Self‑driven to keep up with product knowledge and trends and stay current with all training through Macy’s educational resources.
• Interpersonal skills: Excellent interpersonal skills, with the ability to work effectively with colleagues at all levels and across departments.
• Collaboration: Partnership with the entire team to drive sales and deliver the customer experience.

Who You Are

• Flexible availability, including days, evenings, weekends, and holidays with regular, dependable attendance and punctuality.
• Enjoy meeting people, learning about them, and sharing information.
• Resourceful and eager to start a new venture and able to adapt to changing priorities; you can work on your own but thrive in team dynamics.
• Can handle electronic devices with no problem.
• Must be able to: Understand and communicate effectively with customers, co‑workers, and supervisors; read and understand employment policies and safety rules/procedures in English.
• No education or experience required.

Essential Physical Requirements

• Prolonged periods (at least two consecutive hours) of standing or walking around the store or department.
• Frequent use of computers and handheld electronic equipment.
• Reaching, including above eye level, crouching, kneeling, stooping, and color vision.
• Ability to lift, constantly move, stand, reach with arms and hands, stoop, kneel, crouch, and climb ladders.
• Lifting and moving items weighing up to 30 lbs.

About Us

This is a great time to join Macy’s! Whether you're helping a customer find the perfect gift, streamlining operations in one of our distribution centers, enhancing our online shopping experience, buying in‑style and on‑trend merchandise to outfit our customers, or designing a balloon for the Thanksgiving Day Parade, we offer unique opportunities to be part of some of the most memorable moments in people’s lives.

Additional Information

Join us and help write the next chapter in our story—Apply Today!

This job description is not all‑inclusive and may not apply to colleagues covered by a collective bargaining agreement. Macy’s Inc. reserves the right to amend this job description at any time. Macy’s Inc. is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.

This position may be eligible for performance‑based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Additional benefit details are available at macysJOBS.com.