Retail Sales Associate - Maple Grove Square

Gap Inc.; Maple Grove (MN); On-site; CAD 32,000 - 42,000; Full time

Job summary

Gap Inc. Canada is seeking a Brand Associate to bring our brand to life for customers. You’ll provide excellent customer service, educate shoppers about loyalty programs, and use an omni-channel approach to connect with customers across in-store, online and mobile touchpoints.

You’ll be an expert in product, ready to inform, inspire and wardrobe the customer. Collaborating with leadership, you’ll help deliver a best-in-class experience, support the sales floor, fitting rooms, cash wrap and

Qualifications

• Excellent communicator who engages customers and team to meet goals.
• Customer-focused service provider delivering an exceptional in-store experience.
• Retail enthusiast who thrives in a fast-paced environment.
• Problem solver with a continuous improvement mindset and openness to feedback.
• Able to work a flexible schedule including holidays, evenings, weekends.
• Comfortable using retail technology and tools on the sales floor.
• Capable of maneuvering around sales floor, stockroom, and office and lifting up to 30 lbs.

Responsibilities

• Consistently treat all customers and employees with respect and contribute to a positive work environment.
• Promote loyalty by educating customers about our loyalty programs.
• Engage with customers to drive sales and service using suggestive selling.
• Enhance customer experience using all omnichannel offerings.
• Be accountable to personal goals which contribute to store goals and results.
• Support sales floor, fitting room, cash wrap, back of house, as required.
• Maintain a neat, clean and organized work center.
• Handle all customer interactions and potential issues/returns courteously and professionally.
• Execute operational processes effectively and efficiently.

Skills

Communication

Customer service

Retail experience

Problem solving

Flexibility

Teamwork

Retail technology

Physical capability

Job description

About the Role

As a Brand Associate, you’re an integral part of our team and bring our brand to life for our customers. You’re responsible for engaging and connecting with our customers by providing excellent customer service resulting in brand loyalty. You’re an expert in product and use your knowledge and experience to educate, inform, inspire and wardrobe the customer. Through collaboration with your leadership team, you’ll deliver a best-in-class customer experience using an omni-channel approach.

What You’ll Do

• Consistently treat all customers and employees with respect and contribute to a positive work environment.

• Promote loyalty by educating customers about our loyalty programs.

• Seek out and engage with customers to drive sales and service using suggestive selling.

• Enhance customer experience using all omnichannel offerings.

• Be accountable to personal goals which contribute to overall store goals and results.

• Support sales floor, fitting room, cash wrap, back of house, as required.

• Maintain a neat, clean and organized work center.

• Handle all customer interactions and potential issues/returns courteously and professionally.

• Execute operational processes effectively and efficiently.

Who You Are

• A good communicator with the ability to effectively interact with customers and your team to meet goals.

• A customer-focused service provider both on and off the sales floor to help deliver an exceptional experience for our customers.

• Passionate about retail and thrive in a fastpaced environment.

• A problem solver with a focus on continuous improvement, who is always learning, open to feedback and takes action as required.

• Agreeable to work a flexible schedule to meet the needs of the business, including holiday, evening, overnight and weekend shifts.

• Able to utilize retail technology.

• Able to maneuver around sales floor, stockroom and office and lift up to 30 lbs.