Retail Sales Associate - La Centerra

Athleta; Katy (TX); On-site; USD 19,286 - 24,796; Full time

Benefits offered by this job

Merchandise discount

Paid time off

Volunteer hours

401(k) plan

Employee stock purchase

Health insurance

See more benefits

Job summary

Athleta is hiring a Brand Associate to bring the Athleta experience to life for customers in-store. You’ll educate shoppers, drive loyalty, and deliver exceptional service using an omni-channel approach across touchpoints.

You’ll collaborate with leadership to meet store goals, support sales floor, fitting room, cash wrap, and back-of-house operations, while keeping the space neat, inviting, and organized for every guest.

Qualifications

• Strong communication with customers and team.
• Customer-focused service delivering exceptional experience.
• Passion for retail and ability to thrive in a fast-paced environment.
• Problem solver with willingness to learn and take action.
• Flexible schedule including holidays, evenings, weekends.
• Ability to use retail technology.
• Ability to maneuver around store and lift up to 30 lbs.

Responsibilities

• Engage with customers to drive sales and service using suggestive selling.
• Educate customers about loyalty programs.
• Deliver an omni-channel customer experience.
• Support store operations across sales floor, fitting room, cash wrap, and back-of-house.
• Maintain a neat and organized work center.
• Handle customer interactions professionally and courteously.
• Execute operational processes efficiently.
• Promote brand and product knowledge to customers.
• Collaborate with leadership to achieve store goals.

Skills

Good communicator

Customer-focused service

Retail experience

Problem solving

Flexible schedule availability

Retail technology adept

Lift 30 lbs (mobility)

Job description

About Athleta

For the past 25 years, we’ve committed ourselves and our brand to a single aim: to empower all women and girls. Inspiration. Collaboration. Connection. Inclusivity. It’s what we do best, and we’re on the hunt for people who share our passion for leading an active lifestyle, growing personally as well as professionally, and creating game‑changing products and experiences. We use business as a force for good by putting people and the planet right up there with profit, which is why Athleta is a certified B Corp. Ready to make a move? Join us. Because we know that alone we’re strong, but together we’re unstoppable.

About The Role

As a Brand Associate, you’re an integral part of our team and bring our brand to life for our customers. You’re responsible for engaging and connecting with our customers by providing excellent customer service resulting in brand loyalty. You’re an expert in product and use your knowledge and experience to educate, inform, inspire and wardrobe the customer. Through collaboration with your leadership team, you’ll deliver a best‑in‑class customer experience using an omni‑channel approach.

What you'll do

• Consistently treat all customers and employees with respect and contribute to a positive work environment.
• Promote loyalty by educating customers about our loyalty programs.
• Seek out and engage with customers to drive sales and service using suggestive selling.
• Enhance customer experience using all omni‑channel offerings.
• Be accountable to personal goals which contribute to overall store goals and results.
• Support sales floor, fitting room, cash wrap, back of house, as required.
• Maintain a neat, clean and organized work center.
• Handle all customer interactions and potential issues courteously and professionally.
• Execute operational processes effectively and efficiently.

Who you are

• A good communicator with the ability to effectively interact with customers and your team to meet goals.
• A customer‑focused service provider both on and off the sales floor to help deliver an exceptional experience for our customers.
• Passionate about retail and thrive in a fast‑paced environment.
• A problem solver with a focus on continuous improvement, who is always learning, open to feedback and takes action as required.
• Agreeable to work a flexible schedule to meet the needs of the business, including holiday, evening, overnight and weekend shifts.
• Able to utilize retail technology.
• Able to maneuver around sales floor, stockroom and office and lift up to 30 lbs.

Benefits at Athleta

• Merchandise discount for our brands: 50% off regular‑priced merchandise at Old Navy, Gap, Banana Republic and Athleta, and 30% off at Outlet for all employees.
• One of the most competitive Paid Time Off plans in the industry.*
• Employees can take up to five “on the clock” hours each month to volunteer at a charity of their choice.*
• Extensive 401(k) plan with company matching for contributions up to four percent of an employee’s base pay.*
• Employee stock purchase plan.*
• Medical, dental, vision and life insurance.*
• See more of the benefits we offer.

Gap Inc. is an equal‑opportunity employer and is committed to providing a workplace free from harassment and discrimination. We are committed to recruiting, hiring, training and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status. We have received numerous awards for our long‑held commitment to equality and will continue to foster a diverse and inclusive environment of belonging. In 2022, we were recognized by Forbes as one of the World’s Best Employers and one of the Best Employers for Diversity.