Retail Sales Associate, Key Holder

DXL Group; Morrow (GA); On-site; USD 17,000 - 22,000; Full time

Job summary

DXL Group is seeking a Retail Sales Associate, Key Holder who will build long-term relationships with guests by delivering an unmatched shopping experience. You will actively learn guest needs, promote our apparel range including private labels and brands, and coach team members to achieve sales goals in a fast-paced setting.

The role emphasizes customer service, product knowledge, and ongoing coaching to drive performance while maintaining store operations and a guest-first approach.

Qualifications

• High school diploma or equivalent; college/university degree helpful not required.
• Superior customer service techniques and experience with problem resolution.
• Ability to lift up to 50 lbs.

Responsibilities

• Welcome guests, learn their needs, and tailor recommendations.
• Serve as product knowledge expert across a broad range of apparel and brands.
• Provide coaching and training to team to improve selling skills and procedures.

Skills

Customer service

Problem resolution

Physical stamina

Education

High school diploma or equivalent

College/university degree helpful

Job description

DXL Group, the largest specialty retailer of men's Big + Tall apparel, is looking for a Retail Sales Associate, Key Holder who is committed to building long term relationships with our guests by providing an experience that is unmatched by other retailers.

WHAT MAKES US DIFFERENT?

• We are committed to developing our people in order to promote from within
• We are located in free-standing stores, not in malls, and close at 7pm!
• ENTIRE team is eligible for quarterly bonuses

WHAT'S IT ALL ABOUT?

We are looking for a self-driven and results-oriented Retail Sales Associate, Key Holder who is passionate about customer service and coaching team members to achieve their goals within a fast-paced environment. Key responsibilities include:

• Ensure each guest feels welcomed by spending quality time, asking questions in order to learn about his/her needs, preferences and lifestyle
• Serve as a product knowledge expert with the ability to sell and market a broad range of apparel, including private labels, name brands, and tailored clothing
• Assist with building a superior customer-focused sales team by providing on-going coaching and training for selling skills, behaviors, and operational procedures

ARE YOU A FIT?

Specific qualifications for this role include:

• High school diploma or equivalent (college/university degree helpful not required)
• Demonstrates superior customer service techniques and experience with problem/ complaint resolution
• Ability to lift up to 10 lbs. and move up to 50 lbs.

DXL is committed to Diversity, Equity, and Belonging. We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, citizen status, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.