Retail Sales Associate, Key Holder

DXL Group; Merrillville (IN); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Quarterly bonuses

Opportunities for promotion from within

Job summary

A leading specialty retailer in Merrillville is seeking a passionate Retail Sales Associate, Key Holder. The ideal candidate will provide exceptional customer service and coach team members in a fast-paced environment. Responsibilities include building guest relationships and serving as a product expert across various apparel lines. The role requires a high school diploma and experience in customer service. This position offers opportunities for professional development and quarterly bonuses.

Qualifications

• Demonstrated experience in customer service roles.
• Ability to lift up to 10 lbs. and move up to 50 lbs.

Responsibilities

• Ensure each guest feels welcomed by spending quality time.
• Serve as a product knowledge expert in apparel.
• Assist with coaching and training team for sales.

Skills

Superior customer service techniques

Ability to coach team members

Problem/complaint resolution

Education

High school diploma or equivalent

Job description

DXL Group, the largest specialty retailer of men's Big + Tall apparel, is looking for a Retail Sales Associate, Key Holder who is committed to building long term relationships with our guests by providing an experience that is unmatched by other retailers.

WHAT MAKES US DIFFERENT?

• We are committed to developing our people in order to promote from within
• We are located in free‑standing stores, not in malls, and close at 7pm!
• ENTIRE team is eligible for quarterly bonuses

WHAT'S IT ALL ABOUT?

We are looking for a self‑driven and results‑oriented Retail Sales Associate, Key Holder who is passionate about customer service and coaching team members to achieve their goals within a fast‑paced environment. Key responsibilities include:

• Ensure each guest feels welcomed by spending quality time, asking questions in order to learn about his or her needs, preferences and lifestyle
• Serve as a product knowledge expert with the ability to sell and market a broad range of apparel, including private labels, name brands, and tailored clothing
• Assist with building a superior customer‑focused sales team by providing on‑going coaching and training for selling skills, behaviors, and operational procedures

ARE YOU A FIT?

Specific qualifications for this role include:

• High school diploma or equivalent (college/university degree helpful not required)
• Demonstrates superior customer service techniques and experience with problem/ complaint resolution
• Ability to lift up to 10 lbs. and move up to 50 lbs.

APPLY NOW AND DISCOVER WHY DXL IS FIT FOR YOU!

DXL is committed to Diversity, Equity, and Belonging. We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, citizen status, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.