Retail Sales Associate, Key Holder

DXL Group; Lansing (MI); On-site; USD 16,531,000 - 23,419,000; Full time

Job summary

DXL Group in Lansing, MI is seeking a Retail Sales Associate, Key Holder to deliver an unmatched guest experience, mentor teammates, and help drive store performance in a fast-paced setting. You will serve as a product knowledge expert across big and tall apparel, welcome every guest, ask questions to understand needs, and guide purchases while upholding brand standards.

Qualifications include a high school diploma or equivalent, strong customer-service skills, the ability to lift up to 50 lbs,

Qualifications

• High school diploma or equivalent (college/university degree helpful not required).
• Demonstrates superior customer service techniques and experience with problem/ complaint resolution.
• Ability to lift up to 50 lbs.

Responsibilities

• Welcomes guests and spends quality time to understand needs, preferences and lifestyle.
• Serves as a product knowledge expert across a broad range of apparel and brands.
• Assists in coaching and training the sales team to improve selling skills and store operations.

Skills

Customer service

Product knowledge

Coaching

Team leadership

Education

High school diploma

Job description

DXL Group, the largest specialty retailer of men's Big + Tall apparel, is looking for a Retail Sales Associate, Key Holder who is committed to building long term relationships with our guests by providing an experience that is unmatched by other retailers.

WHAT MAKES US DIFFERENT?

• We are committed to developing our people in order to promote from within
• We are located in free-standing stores, not in malls, and close at 7pm!
• ENTIRE team is eligible for quarterly bonuses

WHAT'S IT ALL ABOUT?

Responsibilities

We are looking for a self-driven and results-oriented Retail Sales Associate, Key Holder who is passionate about customer service and coaching team members to achieve their goals within a fast-paced environment. Key responsibilities include:

• Ensure each guest feels welcomed by spending quality time, asking questions in order to learn about his/her needs, preferences and lifestyle
• Serve as a product knowledge expert with the ability to sell and market a broad range of apparel, including private labels, name brands, and tailored clothing
• Assist with building a superior customer-focused sales team by providing on-going coaching and training for selling skills, behaviors, and operational procedures

ARE YOU A FIT?

Specific Qualifications For This Role Include

• High school diploma or equivalent (college/university degree helpful not required)
• Demonstrates superior customer service techniques and experience with problem/ complaint resolution
• Ability to lift up to 10 lbs. and move up to 50 lbs.

DXL is committed to Diversity, Equity, and Belonging. We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, citizen status, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.