Retail Sales Associate, Key Holder

Dxl-Big-; Indianapolis (IN); On-site; USD 28,000 - 38,000; Full time

Benefits offered by this job

Quarterly bonuses

Job summary

DXL Group is seeking a Retail Sales Associate, Key Holder to build long-term relationships with guests by delivering an unmatched shopping experience. The role focuses on welcoming guests, learning their needs, and presenting a broad range of apparel including private labels and name brands.

The position emphasizes customer service excellence, coaching teammates, and aligning with store goals in a fast-paced environment. High school diploma required; lifting up to 50 lbs may be required.

Qualifications

• Demonstrates superior customer service techniques and experience with problem/ complaint resolution.
• Ability to lift up to 10 lbs. and move up to 50 lbs.
• High school diploma or equivalent; college degree helpful but not required.

Responsibilities

• Greet guests and learn their needs while ensuring a welcoming experience.
• Serve as a product knowledge expert across apparel brands and tailored clothing.
• Provide on-going coaching to team members to improve selling skills and processes.

Skills

Customer service

Product knowledge

Coaching

Sales skills

Education

High school diploma

Job description

DXL Group, the largest specialty retailer of men's Big + Tall apparel, is looking for a Retail Sales Associate, Key Holder who is committed to building long term relationships with our guests by providing an experience that is unmatched by other retailers.

WHAT MAKES US DIFFERENT?

• We are committed to developing our people in order to promote from within
• We are located in free-standing stores, not in malls, and close at 7pm!
• ENTIRE team is eligible for quarterly bonuses

WHAT'S IT ALL ABOUT?

We are looking for a self-driven and results-oriented Retail Sales Associate, Key Holder who is passionate about customer service and coaching team members to achieve their goals within a fast-paced environment. Key responsibilities include:

• Ensure each guest feels welcomed by spending quality time, asking questions in order to learn about his/her needs, preferences and lifestyle
• Serve as a product knowledge expert with the ability to sell and market a broad range of apparel, including private labels, name brands, and tailored clothing
• Assist with building a superior customer-focused sales team by providing on-going coaching and training for selling skills, behaviors, and operational procedures

ARE YOU A FIT?

Specific qualifications for this role include:

• High school diploma or equivalent (college/university degree helpful not required)
• Demonstrates superior customer service techniques and experience with problem/ complaint resolution
• Ability to lift up to 10 lbs. and move up to 50 lbs.

DXL is committed to Diversity, Equity, and Belonging.

We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, citizen status, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact 781-828-9300, extension 2182.

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