Retail Sales Associate - Johnson Creek

Gap; Johnson Creek (WI); On-site; USD 16,531 - 24,796; Full time

Benefits offered by this job

Merchandise discount

Paid time off

Volunteer hours

401(k) plan

Employee stock purchase plan

Insurance (medical, dental, vision, &/

Job summary

Gap is looking for an enthusiastic team member to deliver exceptional customer service in-store. You will educate customers on merchandise, promotions, and loyalty programs while applying brand selling behaviors to create a premium shopping experience.

Join Gap to help customers assemble outfits, utilize storefront displays, and participate in a seamless omni-channel experience across sales floors, fitting rooms, and checkout areas.

Qualifications

• Good communicator with the ability to engage with customers and your team to meet goals.
• Problem solver focused on continuous improvement, open to feedback and action.
• Able to handle customer interactions courteously and professionally.

Responsibilities

• All associates are expected to become experts of the brand's selling behaviors.
• Acknowledge and assist customers; locate merchandise efficiently using various methods; answer questions quickly and accurately.
• Offer style and outfit suggestions to the customer, utilizing mannequins and displays for inspiration.
• Promote loyalty by educating customers about our loyalty programs.
• Leverage omni channel offerings to deliver a frictionless customer experience.
• Support sales floor, fitting room, check out, and back of house processes, as required.
• Courteous and responsive to internal/external request.
• Exchange and verifies job related information to provide support.

Skills

Good communicator

Problem solver

Customer service

Job description

About Gap

Gap has always been about optimistic American style. Starting with our very first store on Ocean Avenue in San Francisco, opened almost 50 years ago by Doris and Don Fisher. The thread that’s run through those five decades is the phenomenal people that make up our brand – our employees and our customers. People who are rooted in the legacy that makes Gap what it is, but who are also focused on the future. People who want to leave the world better than they found it. We’ve built our brand on staying true to our roots while always being out in front of what’s next. If you want to be part of an iconic American brand, and help lead the way for where we’re headed, we’d love to have you join us.

About The Role

In this role, you will engage and connect with our customers by providing excellent customer service. You will be an expert in product and use this expertise to educate, inform, inspire and outfit the customer. You will offer information to the customer on current merchandise assortment, store promotions and events, and execute operational processes effectively and efficiently. Your goal is to bring our brand to life for our customers while building brand loyalty and delivering with productivity.

What you'll do

• All associates are expected to become experts of the brand's selling behaviors, leveraging these behaviors with every customer who walks through our doors and allowing us to provide a premium customer experience.
• Acknowledge and assist customers; locate merchandise efficiently using various methods; answer questions quickly and accurately.
• Offer style and outfit suggestions to the customer, utilizing mannequins and displays for inspiration.
• Promote loyalty by educating customers about our loyalty programs.
• Leverage omni channel offerings to deliver a frictionless customer experience.
• Support sales floor, fitting room, check out, and back of house processes, as required.
• Courteous and responsive to internal/external request.
• Exchange and verifies job related information to provide support.

Who you are

• Good communicator with the ability to utilize technology effectively and engage with customers and your team to meet goals.
• Problem solver with a focus on continuous improvement, who is always learning, open to feedback and takes action as required.
• Able to handle customer interactions and potential issues/concerns courteously and professionally.
• Use basic information-gathering skills to solve problems.
• Ability to learn procedural knowledge acquired through on‑the‑job training.

Benefits at Gap

• Merchandise discount for our brands: 50% off regular‑priced merchandise at Old Navy, Gap, Banana Republic and Athleta, and 30% off at Outlet for all employees.
• One of the most competitive Paid Time Off plans in the industry.
• Employees can take up to five “on the clock” hours each month to volunteer at a charity of their choice.
• Extensive 401(k) plan with company matching for contributions up to four percent of an employee’s base pay.
• Employee stock purchase plan.
• Medical, dental, vision and life insurance.
• See more of the benefits we offer.

For eligible employees.

Gap Inc. is an equal‑opportunity employer and is committed to providing a workplace free from harassment and discrimination. We are committed to recruiting, hiring, training and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status. We have received numerous awards for our long‑held commitment to equality and will continue to foster a diverse and inclusive environment of belonging. In 2022, we were recognized by Forbes as one of the World’s Best Employers and one of the Best Employers for Diversity.