Retail Sales Associate - Guest Experience Specialist

Bob's Discount Furniture; New York (NY); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Medical, Dental, and Vision coverage

401(k) Profit Sharing Plan with match

Paid time off including vacation, sick

Holidays and birthday paid

Employee Discounts

Tuition reimbursement and professional

Job summary

Bob’s Discount Furniture in New York is seeking a Retail Guest Experience Sales Specialist. You will help customers bring their home design dreams to life while delivering world-class service in a fast-paced, team-oriented environment.

This role offers hourly pay with uncapped commissions and first-year earnings typically ranging from $45,000 to $65,000. Flexible schedules include evenings, weekends, and holidays to support business needs.

Qualifications

• Energetic and self-motivated with strong interpersonal skills.
• Basic computer proficiency.
• Must be at least 18 years old to be considered for employment with Bob’s.
• Ability to work a flexible retail schedule, including weekends and holidays.
• Physical: stand for long periods and lift/move up to 50 lbs.

Responsibilities

• Assist customers in home design selections and product recommendations.
• Deliver world-class service in a team-oriented environment.
• Engage customers with active listening and consultative selling.
• Utilize digital tools and POS systems for transactions and follow-up.

Skills

Customer Engagement

Active Listening

Relationship Building

Consultative Selling

Product Knowledge

Team Collaboration

Adaptability

Digital Tools

Organization & Time Management

Problem Solving

Goal Orientation

Bilingual Communication

Tools

CRM tools

POS Systems

Job description

Job TitleRetail Guest Experience Sales SpecialistJob OverviewOur Retail Guest Experience Sales Specialists are a driving force behind Bob’s Discount Furniture’s success and expansion. Whether you're looking for full-time or part-time opportunities, you'll find a supportive, fun, and team-oriented environment at Bob’s. As a Guest Experience Sales Specialist, you’ll help customers bring their home design dreams to life while delivering world-class service in a low-pressure, gimmick-free atmosphere—just the way Bob’s intended!What You’ll Bring to Bob’sAt Bob’s Discount Furniture, we value the unique skills and experiences that each candidate brings. Success in this role is driven by a combination of customer service ability, interpersonal skills, and a passion for helping others. If you enjoy working with people, are energized by a sales environment, and love home décor, this role is for you!Key Skills for SuccessTo excel in this role, you will need to demonstrate strengths in the following skill areas:Core Competencies & ExpertiseCustomer Engagement and Active ListeningRelationship Building and Client Follow-UpConsultative Selling and Product Knowledge ApplicationTeam Collaboration and CommunicationAdaptability to Retail Schedules and High-Energy EnvironmentsComfort with Digital Tools and Point-of-Sale SystemsOrganizational Skills and Time ManagementProblem Solving and Goal OrientationPreferred Competencies & SkillsPrevious retail or commission-based sales experienceBilingual communication skillsPassion for home design and interior décorExperience with customer relationship management tools or systemsWho We AreAt Bob’s, we have fun, we love what we do, and we’re growing fast! As one of the leading omni-channel furniture retailers in the country with over 200 stores, we’re committed to creating a workplace that values skills-based hiring, diverse perspectives, and an inclusive culture where everyone can thrive.How We Will Support Your SuccessWe know you have many choices when it comes to your career. At Bob’s, we invest in your growth, well-being, and career advancement.Benefits & PerksHourly Advance / Draw vs. Commission pay structureMedical, Dental, and Vision coverageEmployer-paid and voluntary Life Insurance options401(k) Profit Sharing Plan with generous matchPaid time off including vacation, sick days, holidays, and your birthday!Employee Assistance Program and Emergency Support Programs (Bail Out & Helping Hand)Exclusive Employee DiscountsFlexible retail schedules including evenings, weekends, and holidaysTuition reimbursement and professional development opportunitiesPay: hourly advance with uncapped commissions. Expected first-year earnings typically range from $45,000 - $65,000 annually.Our Culture & Core ValuesAt Bob’s, we believe in fostering a positive, inclusive, and skill-driven work environment. Our core values—Honesty, Integrity, Transparency, Community, Safety, Diversity, Accountability, and Fun—guide everything we do. We’re not just a workplace; we’re a team that supports and celebrates each other!Minimum QualificationsEnergetic and self-motivated with strong interpersonal skillsBasic computer proficiency· Must be at least 18 years old to be considered for employment with Bob’sAbility to work a flexible retail schedule, including weekends and holidaysPhysical DemandsAbility to stand for long periods and move throughout the showroomMust be able to lift and move up to 50 lbs as neededDiversity is a Core Value at Bob’sAt Bob’s Discount Furniture, we want you to feel at home. Whether you’re shopping with us or a part of the Bob’s team, we want you to know that you are valued, appreciated, and free to be who you are. We are committed to creating a place as diverse as the communities we serve.Expected Base Pay Not Including Potential Commissions, Incentive, Bonus, etc. Opportunities:Pay:$17.00 - advance against commissionIt is policy of Bob’s Discount Furniture, Inc., to provide equal employment opportunity to all employees and applicants for employment. No person shall be discriminated against or harassed because of race, religion, color, sex, age, national origin, disability, pregnancy, citizenship, veteran or military status, or any other protected status in accordance with federal, state or local law.If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact [e-mail]. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.