Retail Sales Associate - Golf Clubs

pgatoursuperstore; Houston (TX); On-site; USD 21,000 - 23,000; Full time

Job summary

PGA TOUR Superstore in Houston is seeking a Hard Goods Associate to engage customers in Simulators, Putting Green, Club Repair and Accessories, driving sales and ensuring a premier shopping experience.

You will assist with front-end operations, maintain clean and organized displays, demonstrate deep knowledge of golf clubs, and support club fittings while working as part of a team to deliver world-class service.

Qualifications

• Excellent communication and interpersonal skills with ability to cross-functionally communicate.
• Basic computer skills with knowledge of Microsoft Office Suite.
• Strong organization to manage multiple priorities and meet deadlines.
• High School Diploma or equivalent.
• Retail sales or customer service experience preferred.
• Able to stand long periods, climb, lift 30 lb, and work flexible schedule including nights, weekends, holidays.

Responsibilities

• Engage with every Customer encountered and offer world class service by leveraging PGATSS Service behaviors.
• Engage Customers in Hard Goods areas including Simulators, Putting Green, Club Repair, and Accessories.
• Maintain knowledge of front-end operations such as returns, exchanges, gift cards, loyalty programs, discounts, promotions, and coupons.
• Assist in keeping Hard Goods areas merchandised at a premiere stock and visual level to drive sales.
• Ensure all Hard Goods areas and equipment are maintained and operational.
• Demonstrate product knowledge and assist with club fitting and proper shaft/grip selections.
• Stay up to date on merchandising promotions and events to maintain strong store presence.
• Provide feedback to Sales and Service Manager on opportunities to improve customer experience.

Skills

Communication

Interpersonal skills

Verbal communication

Written communication

Organization

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

15.00 - 17.00 USD Hourly

Overview

At PGA TOUR Superstore, we are always looking for enthusiastic, self-motivated, flexible individuals who will share a passion for helping transform our business. As one of the fastest growing specialty retailers, we are dedicated to hiring selfless team players from different backgrounds to influence the growth of our organization. Part of the Arthur M. Blank Family of Businesses, PGA TOUR Superstore continuously strives to create a family culture for our Associates - driven by our vision to inspire people through golf and tennis.

Position Summary

Reporting to the Sales and Service Manager, a Hard Goods Associate is responsible for engaging Customers in the Hard Goods areas, including Simulators, Putting Green, Club Repair, and Accessories, to drive sales and enhance Customer experience. This role involves assisting with front-end operations such as returns, exchanges, and promotions, while ensuring that merchandise is presented at a premiere stock and visual level. The Associate will demonstrate product knowledge, assist with club fitting, and maintain a clean, operational environment. Exceptional Customer service and collaboration with team members are key to success.

Key Responsibilities:

• Engage with every Customer encountered and offer world class service by leveraging PGATSS Service behaviors. Focus on building lasting relationships that keep the Customer coming back.


• Seeking out and engaging Customers throughout the Hard Goods areas (Simulators, Putting Green, Club Repair, and Accessories).


• Maintain a working knowledge of all Front-End operations such as returns, exchanges, gift cards, lesson redemptions, loyalty program awards, discounts, promotions, coupons, etc. and assist when needed.


• Assist in keeping Hard Goods areas (Simulators, Putting Green, and Accessories) merchandise presence at a premiere stock and visual level to drive sales and the Customer experience.


• Ensure all Hard Goods areas, equipment, and supplies are always maintained and operational.


• Maintaining the Hard Goods area in a clean, professional presentation at all times.


• Demonstrate in-depth product knowledge of various golf clubs and explain their features, benefits, and differences to Customers.


• Execution of proper customer fittings in accordance with PGA TOUR Superstore trained fitting techniques.


• Demonstrate a culture of ethical conduct, safety, and compliance across all departments.


• Assist Customers with club fitting, including selecting the right shaft, grip, and specifications for optimal performance.


• Stay up to date on upcoming merchandising promotions and marketing events to maintain a strong merchandising presence throughout the life cycle of a promotion by utilizing bulletins on The Links.


• Be a champion of the products and services offerings, and inform, educate, and promote offerings to Customers.


• Provide consistent feedback to the Sales and Service Manager on operational and merchandising opportunities to maintain the best-in-class experience for our Customers.

Qualifications and Skills Required:

• Communication: Candidates must have strong listening and interpersonal skills. They must possess good verbal and written communication skills and be able to communicate cross-functionally.


• Computer: Candidates must possess basic computer skills with a working knowledge of Microsoft Office Suite.


• Organization: Candidates must be able to organize multiple priorities to meet deadlines and objectives.


• Education: High School Diploma or equivalent.


• Experience: Retail sales, customer service or similar experience preferred.


• Working Conditions and Physical Demands: Must be able to stand for extended periods of time, climb up and down a ladder, move throughout the store, and lift a 30 lb. box overhead.


• Schedule : Must be able to maintain flexible availability, including nights, weekends, and holidays.


• Business Acumen : Ability to quickly learn business acumen with appropriate training.


• Accountability : Candidates should demonstrate strong self-accountability and a proactive drive for results.

PGA TOUR Superstores is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

We comply with all laws that prohibit discrimination based on race, color, religion, sex/gender, age (40 and over), national origin, ancestry, citizenship status, physical or mental disability, veteran status, marital status, genetic information, and any other legally protected status. Employment discrimination isn't just unlawful, it violates our policies and is not who we are. Every associate at every level in the organization is prohibited from engaging in any form of discrimination.

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