Retail Sales Associate Full-Time

E&H Hardware Group, LLC; Westlake (OH); On-site; USD 16,531,000 - 22,042,000; Full time

Benefits offered by this job

Health, dental, vision benefits

401(k) plan

Employee discounts

Job summary

E&H Ace Hardware is seeking a friendly Sales Associate to join our Ohio stores. You’ll assist customers, provide product recommendations, and help on the sales floor while learning inventory, promotions, and store operations.

A positive attitude and good communication are essential as you support teammates and contribute to a welcoming shopping experience. We value a strong work ethic and basic computer skills to handle POS transactions and product lookups.

Qualifications

• Customer service and sales skills; friendly and helpful attitude.
• Able to learn store products, promotions, and services.
• Comfortable using basic computer and POS systems.

Responsibilities

• Greet and assist customers with a friendly, helpful attitude.
• Build lasting customer relationships with personalized recommendations.
• Support customers on the sales floor to meet their needs.
• Develop strong knowledge of store products, promotions, and services.
• Help customers locate products, explain features, and suggest alternatives.
• Demonstrate proper product usage when needed.
• Maintain a clean, organized, and safe store environment.
• Stock shelves, check inventory, and assist with receiving deliveries.
• Ensure displays and signage are neat and well-stocked.
• Work with team to meet sales goals and support daily tasks.

Skills

Retail experience

Customer service

Communication

Teamwork

Positive attitude

Strong work ethic

Basic computer skills

Education

High school diploma or equivalent

Tools

POS systems

Job description

E&H Ace Hardware is looking for a friendly and motivated Sales Associate to join our team. This role is perfect for someone passionate about customer service and eager to help customers find the right products for their home improvement, repair, and outdoor projects.

What You’ll Do

Customer Service Excellence

• Greet and assist customers with a friendly, helpful attitude
• Build lasting customer relationships by offering personalized product recommendations
• Proactively support customers on the sales floor to meet their needs

Sales Support and Product Knowledge

• Develop strong knowledge of store products, promotions, and services
• Help customers locate products, explain features, and suggest alternatives
• Demonstrate proper product and tool usage when needed

Store Operations and Maintenance

• Maintain a clean, organized, and safe store environment
• Stock shelves, check inventory, and assist with receiving deliveries
• Ensure product displays and signage are neat and well-stocked

Team Collaboration

• Work closely with team members to meet sales goals and support smooth store operations
• Support management and other associates in daily tasks
• Maintain a positive and energetic attitude contributing to a friendly work atmosphere

Sales and Performance Goals

• Help achieve daily, weekly, and monthly sales targets
• Share ideas to improve sales, product placement, and store performance

What You’ll Bring

• High school diploma or equivalent
• Previous retail experience a plus but not required
• Passion for DIY home improvement and hardware products highly valued
• Excellent customer service and communication skills
• Positive attitude and strong desire to help customers
• Ability to work well in a team and collaborate with others
• Strong work ethic, attention to detail, and ability to thrive in a fast-paced environment
• Basic computer skills and familiarity with point-of-sale systems preferred

Physical Requirements

• Ability to stand, walk, and move around the store for extended periods
• Ability to occasionally lift and move objects up to 50 lbs

Why Work at E&H Ace Hardware?

• Competitive pay and benefits
• Career development and growth opportunities
• Health, dental, vision, and 401(k) benefits for full-time team members
• Employee discounts
• Supportive, local, family-owned business culture

About Us

E&H Hardware Group operates multiple Ace Hardware stores and service teams throughout Ohio, proudly living by our core values of Local Relationships Built on Trust.