Retail Sales Associate – Full Time

AutoZone, Inc.; Traverse City (MI); On-site; USD 17,000 - 22,000; Full time

Job summary

AutoZone in Traverse City, MI is seeking a Senior Retail Sales Associate to deliver WOW! customer service. You’ll help customers find the right parts, offer expert advice, and support colleagues in a fast-paced, store-driven environment.

The role emphasizes automotive knowledge, teamwork, sales goals, and accurate inventory handling. You’ll assist with installations, read product codes with confidence, and uphold safety standards while maintaining a welcoming, professional atmosphere for every

Qualifications

• Customer service and communication with customers.
• Ability to lead and support team members.
• Focus on sales goals and store performance metrics.
• Maintain organized inventory and follow cash handling procedures.
• Adhere to safety policies and use PPE.
• Stay knowledgeable on automotive parts and adherence to promotions.
• Read diagnostic codes and assist with basic vehicle diagnostics.

Responsibilities

• Engage customers, provide automotive advice, and ensure positive interactions.
• Collaborate with managers and teammates to maintain a motivated store environment.
• Recommend products and promotions to meet sales goals.
• Restock merchandise and keep store operations running smoothly.
• Follow structured processes and safety policies.

Skills

Customer service

Leadership

Sales proficiency

Inventory management

Safety compliance

Product knowledge

Diagnostics support

Bilingual Spanish/English

Education

High school diploma or GED

Tools

AutoZone systems

Job description

AutoZone’s store teams are the frontline of WOW! customer service, ensuring that customers find the right parts and solutions for their automotive needs. Store employees maintain well-stocked inventory, assist customers with product selection, and provide expert advice to enhance the shopping experience. They play a vital role in driving sales, maintaining store operations, and fostering a positive, knowledgeable retail environment.
Join our team as a Senior Retail Sales Associate, where you'll play a key role in delivering WOW! Customer Service by exceeding expectations and making a real difference for our customers. Whether you're passionate about automotive parts, teamwork or sales, this role offers great opportunities for growth. AutoZone offers the perfect chance to build your career in an essential industry serving the motoring public.

• Customer Assistance & Communication – Engage with customers, provide trustworthy automotive advice, and ensure positive interactions through clear, professional communication.
• Leadership & Teamwork – Collaborate with managers and teammates to create a motivated, productive store environment. Support team members and demonstrate leadership in daily responsibilities.
• Sales & Metrics Mindedness – Recommend products, services, and promotions to enhance customer experience, while contributing to sales goals and store performance metrics.
• Inventory Management & Store Operations – Restock merchandise, maintain organization, and follow proper cash handling procedures, loss prevention policies ensuring proper financial management. Keep store operations running smoothly.
• Process Orientation & Safety Compliance – Utilize structured processes to complete assigned tasks efficiently. Follow company safety policies and use PPE (Personal Protective Equipment) to maintain a secure work environment.
• Product Knowledge & Installation Services – Stay up-to-date on automotive parts, tools, and promotions through AutoZone systems. Assist customers with wiper blade, battery, and light bulb installations.
• Diagnostics Support – Use diagnostic tools to read codes from customer vehicles and recommend solutions.

What We’re Looking For

• Minimum Age Requirement: Must be at least 18 years old to apply.
• Automotive Knowledge: Basic knowledge of automotive parts is required.
• Physical Requirements: Ability to lift, load and deliver merchandise.
• Flexible Schedule: Full-time flexible schedule availability, including mornings, nights, weekends, and overtime as needed.

You’ll Go The Extra Mile If You Have

• Education: High school diploma or equivalent (GED)
• Exceptional Communication: Strong people skills and effective communication in both Spanish and English.
• Automotive Retail: Previous experience in automotive retail
• Certifications: Automotive Service Excellence (ASE) Certification